Manager IT Loyalty Technology Solutions

• • Bachelor’s degree in Computer Science, Computer Engineering, or a related discipline OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
  • Five (5) years of progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers 
  • Three (3) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects (Project Management Body of Knowledge (PMBOK), Microsoft Solutions Framework (MSF), SEI, Agile Methods, Rational Unified Process (RUP)) 
  • Three (3) years’ experience in software development and/or production support services
  • Three (3) years’ experience with portfolio management, project delivery and business partner management
  • Available for moderate overnight travel (up to 35%)
  • In possession of valid travel documents with the ability to travel in and out of the United States  
  • Able to work flexible hours and be available for emergency response on short notice
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• • Master’s degree in Computer Science, Computer Engineering or a related discipline
  • Experience managing a cross-functional team (multiple business and IT areas)
  • Experience managing operational initiatives, including presenting recommendations to senior leadership
  • Experience working in an Agile/SAFe environment
  • Thorough knowledge of Loyalty business operations, objectives and strategies
  • Exposure to JetBlue’s IT disciplines and interdependencies and business units and how their needs drive IT strategy

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment

• Traditional office environment

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is between $118,800.00 and $177,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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