This position will lead the day-to-day back-office functions of the Delta Care & Scholarship Funds, including: application process, Care Fund coordinator / case worker team, researching applicant data and trends, driving technology enhancements and process improvements.

Summary of responsibilities (not comprehensive of all tasks):

• Develop and manage the DCSF application process and work with HRIS to implement technology enhancements for the application process
• Lead a team of Care Fund application coordinators/(contracted) case workers for the Funds providing guidance on how to handle unique/complex circumstances with confidentiality
• Track and analyze Care Fund applicant data to recommend and drive improved processes, guidelines, and technology
• Work closely with the grant committee to present and recommend applicants for funding on a weekly basis
• Work closely with the General Manager, DCSF on the multi-year fundraising campaign, providing donor data trends and analysis
• Other projects and tasks based on business needs.

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

• Work experience in non-profit sector, philanthropy or related field
• Leadership experience managing case workers or customer support specialists
• Demonstrated capability to develop, manage, and report multi-fund budgets.
• Professional interpersonal and communication skills (listening, interpersonal, oral, public speaking and written).
• Effective writing, editing and proofreading skills.
• Strong planning and implementation skills; ability to research and organize information and manage multiple competing assignments and responsibilities.
• A high degree of professionalism, confidence and flexibility.
• Intermediate proficiency with Microsoft Office (Outlook, Word, Excel), website management and the ability to effectively utilize proprietary software.
• Ability to develop and maintain a good working relationship with DCSF staff and Board, members, Delta leaders, and professional colleagues.
• Ability to interact with management at all levels and build effective working relationships
• Ability to handle confidential and sensitive information
• Ability to exercise sound judgement in ambiguous circumstances
• Comfortable working autonomously in an ambiguous environment
• Results oriented and capable of meeting deadlines with attention to detail, accuracy and follow-through
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

• Proven ability to develop, oversee and implement major fundraising events and projects.
• Knowledge of philosophies, principles, practices and trends in the operations and management of 501c3
• Experience in administration and supervision.
• Proven ability to facilitate annual audits/reviews of organizational Bylaws and Policies in collaboration with a Governance Committee
• Demonstrated leadership in monitoring and directing updates for strategic planning.
• Proven experience in applying for and managing grants, including identifying funding opportunities, writing and submitting proposals, and ensuring compliance with grant terms and conditions