Manager of Inflight Operations

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Position Summary

The Manager of Inflight Operations is responsible for developing the Inflight Supervisory Team through coaching, counseling. The primary function of this position is to support the Director of Inflight Operations in the safe and efficient administration of Inflight Operations. The Manager, Inflight Operations assesses performance, appearance and conduct in accordance with regulations, company policy and standards and anticipates Inflight Operations department-related needs.

Job Responsibilities

• Creates initiatives and meets goal performance metrics in support of PSA’s 5 Imperatives for Growth, Opportunity and Stability.
• Hires, develops and mentors base management staff, flight attendants and administrative staff of the Inflight Operations.
• Establish strong relationships with other department managers, supervisors, flight attendants and AFA leadership.
• Provide Inflight Department policy guidance.
• Assist in conducting interviews for special project functions, recruiters, line check attendants and instructors.
• Conduct new hire orientation and familiarization to line operations.
• Analyze trends and patterns, provide reporting tools as needed.
• Collaborate with Human Resources Department.
• Communicate regularly with Director of Inflight Operations, Manager of Inflight Standards and Crew Scheduling personnel.
• Lead and participate in special projects.
• Conduct investigatory hearings and issue corrective action as applicable and necessary.
• Provide support to Crew Resources in maintaining flight schedules during normal and abnormal operations.
• Responsible for meeting all operational deadlines.
• Cross-train for other job functions as designated by the Director of Inflight Operations.
• Reachable via smart phone 24 / 7 as necessary to meet the needs of the operation.
• Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.

Qualifications

Required

• High School Education or Equivalent
• Required Technical Skills and experience include working knowledge of Microsoft office and Excel
• At least 3 years of experience in a leadership role.
• Retain qualification and maintain currency as a PSA Airlines Flight Attendant and Check Flight Attendant on all aircraft types
• Excellent organizational and communication skills
• Ability to speak/read/write in English.
• Must be able to demonstrate authorization to work in the U.S.

Preferred

• Working knowledge of Federal Aviation Regulations, CFR Part 121
• Previous experience in leadership in an Inflight operational position
• Associates Degree preferred

Supervisory Responsibility: This is a supervisory position

Delegation: In absence, the Director of Inflight Operations will handle and re-assign tasks.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.