Manager, ATS Scheduling Optimization

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement TypeRemote / Travail à distance

Posting End Date2024-11-07

Job GradeL1 Zone A

Pay RangeCommensurate with Experience / Selon l’expérience

Job SummaryNAV CANADA’s workforce planning activities set out to align the organization’s workforce needs with corporate objectives and goals. Such activities include addressing current workforce issues and gaps as well as predicting and mitigating future ones.

Reporting to the Manager, Workforce Scheduling, the Manager, ATS Scheduling Optimization provides strategic and tactical support to FIR (Flight Information Region) management teams in the development, maintenance, completion and monitoring of ATS operational employees’ schedules, including the optimization of schedules, the short-term capacity planning and the efficient daily scheduling of available resources.

The position is required to oversee the entire operational scheduling needs of multiple FIRs. The position is also required to co-lead and co-manage the national scheduling office, provide scheduling system and scheduling practices training, guidance and expertise while ensuring consistent national application and adherence to processes, procedures, policies, and contractual obligations.
The position is required to lead technology and/or procedural advancement projects and implementations: ensuring proper project management, change management and communications on a national scale. The position is also required to provide advanced support to operational managers on all scheduling analysis, to identify trends/areas of concerns and is responsible for recommending cost-effective solutions to workforce planning and scheduling issues.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Lead, manage, and support the end-to-end cycle of workforce scheduling activities for multiple regions.
• Co-build, develop, train, and lead the national team of Shift Schedulers. Manage hiring, onboarding, and training for the department; manage performance and ensure the team works independently while adhering to national value-driven expectations.
• Analyze and recommend optimal scheduling options to increase efficiency and lower costs for the organization (i.e., work-cycle optimization, schedule agreements, etc.).
• Oversee the schedule build and schedule maintenance processes and activities. And, be responsible for approving the quality of the schedules being published.
• Oversee the post-op analysis of scheduling results, overtime usage, and trends to recommend suitable cost-effective options to address issues.
• Collaborate constructively with management and members of the operational units to ensure adequate consultation and communication with respect to schedule development and associated impact on operational employees.
• Act as an advisor and a subject matter expert of all scheduling matters on a national basis (including the scheduling system, contractual obligations impacting scheduling, understanding and interpretation of various collective agreements, national and local scheduling processes, scheduling best practices, etc.).
• Ensure all FIRs and scheduling group’s adherence to the scheduling, fatigue, internal control on extra duty, leave, scheduling, etc. practices, processes, and policies.
• Lead several scheduling related initiatives and/or projects from planning phase to implementation.
• Apply high-level strategic direction and work collaboratively with different business partners to create thorough scheduling plans to meet corporate objectives.

• Liaise with Human Resources, Labour Relations, and FIR Management to ensure that schedules are created using valuable and knowledgeable inputs, and that outputs and results are effectively communicated to those who must execute against the plans.
• Foster continuous improvement across the planning activities and recommend optimal solutions to workforce and scheduling issues.

What you bring:

Education:

• A bachelor’s degree or acceptable combination of education, training, and experience.

Experience:

• 3 or more years of experience in business planning, preferably scheduling.
• 3 or more years of experience in people leadership.

Knowledge and Abilities:

• Extensive knowledge of scheduling practices, processes, and principles.
• Detailed knowledge of NAV CANADA’s practices and procedures that support scheduling activities.
• Extensive knowledge of collective agreements and any applicable legislation in alignment with employee scheduling with the ability to review and interpret related information.
• Extensive knowledge (SME level knowledge in some cases) of specialized workforce planning software (e.g., ESS, Workday, etc.).
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).

How others describe you:

• Clear and effective written and verbal communication skills as well as strong interpersonal skills with the ability to effectively share information at all levels.
• Ability to understand and respond to business priorities and requirements.
• Demonstrated people-leadership skills to coach and oversee a team of schedulers and ability to build, develop, and lead own team as well as gain support and respect from team.
• Demonstrated influence skills and ability to establish and maintain collaborative and positive working relationships with business partners and employees at all levels.
• Demonstrated critical thinking, proactive decision making, and analytical skills.
• Ability to work unsupervised.
• Ability to balance multiple tasks in accordance with changing deadlines and priorities while providing decision-support to stakeholders in a fast-paced environment.
• Ability to complete deliverables or projects in a timely manner.

Working Conditions:

• For this position, based out of the Ottawa Head Office, NAV CANADA is recruiting top talent across Canada, and we are offering the flexibility for new team members to work remotely.
• Occasional travel required.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for an interview will be contacted.

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