Manager, Domestic Field Communications

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The Manager of Domestic Field Communications is part of Global Engagement, a dynamic and collaborative team that helps shape the company’s actions, along with its engagement with internal and external stakeholders, to help build and protect the American Airlines brand and reputation...This individual will lead in-spanet storytelling and help manage issues response in a fast-paced environment across the airline’s domestic network. The role will build and execute on effective communications strategies to highlight our company’s core mission of caring for people on life’s journey and around our corporate goals. The right candidate is a strategic thinker, media relations expert, inspiring leader, creative writer and team player, who will play a critical role in communicating to large internal and external audiences. The candidate will be based at American’s headquarters in Fort Worth and will collaborate with a dynamic team, located in DFW and around the globe. This position will report into Global Engagement, and will have strong dotted line ties to senior leaders who lead the daily operation and strategy of the airline.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Works with the Senior Manager of Domestic Field Communications and other colleagues on the Global Engagement team in developing and executing internal and external communications strategies to achieve our business goals.
• Leads a team of field communicators based in the airline’s domestic hub airports.
• Builds and executes on forward-looking, strategic in-spanet communications plans that tell American’s story in the media and through internal channels relative to each unique spanet, while maintaining a cohesive communications plan nationwide.
• Supports issues response and crisis communications throughout the U.S., communicating real-time local information that will inform media response, as well as flag local issues.
• Works closely with senior leaders in the operation to drive meaningful internal communications and accurate external media coverage.
• Coordinates with team members in the operation to communicate complex aviation and industry issues.
• Serves as a key advisor for media events, media pitches and responses across key spanets.
• Drafts content for an array of audiences and platforms.
• Ability to work in a fast paced, 24/7 environment to support Americans communications efforts.
• Capability to aggressively defend American’s reputation and monitor media coverage to ensure accuracy.
• Identify proactive external media opportunities for the airline and assume media “on call” duties a few times a year.

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Journalism, Communications or relevant field
• 6 years relevant work experience in communications in a corporate or agency setting

Preferred Qualifications- Education & Prior Job Experience

• Experience working in corporate communications or media relations for a large, multi-national organization
• Knowledge of and/or experience in aviation and the commercial airline industry
• Excellent written, verbal communication and presentation skills
• Proficiency in leading a team of colleagues based in various locations across the country
• Ability to adapt and respond quickly to changing landscapes and to work well under pressure and tight deadlines
• Skilled in advising senior leaders on communications strategies
• Strong organization and analytical skills, solution and detail-oriented
• Strong ability to collaborate multiple stakeholders dealing with competing priorities
• Capable of anticipating needs and driving clarity on expectations
• High level of professionalism and discretion in handling confidential information
• Thrives in a fast-paced atmosphere where you work under pressure and can meet critical deadlines
• Strong team player

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.