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At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as the Manager, Ground Safety Assurance within our Safety Department. The primary role of this position is to maintain and enhance a comprehensive audit program to support the Ground Handling Department through auditing, tracking, trending, and effectively reporting of results to influence a positive Safety Culture. This includes audits of various functions, specifically the ramp and aircraft handling policies and procedures. The practical goal of these processes is to aid decision-making, procedural enhancements, and increase compliance. The successful candidate will have two years of experience as a General Manager or an equivalent airline operations leadership role. This position will report to the Sr. Manager, Occupational Health Programs and Assurance.
Essential Duties:
Lead a team in conducting comprehensive internal audits of ground handling functions to evaluate compliance with regulatory and company standards
Own the follow-up process for findings to include appropriate contributing factor analysis, approving effective corrective actions to increase compliance, and validating implementation
Track and trend audit results to find areas of opportunity both locally and throughout the organization; champion changes with both internal and external stakeholders
Facilitate data analysis and safety assurance groups in conjunction with department leadership
Serve as the liaison between Piedmont Ground Handling and the operational manual committees, assisting with revisions to policies and procedures
Create and distribute publications for different audiences reviewing the results and trends based on information from the audit program
Assist with the IATA Operational Safety Audit (IOSA) for Ground (GRH) and Cargo (CGO)
Provide support for General Managers and other station leaders across the company
Support the American Airlines and Piedmont Emergency Response Programs
Actively support the companys Safety Management System (SMS and SeMS) (14 C.F.R. Part 5)
Assist in implementing the company’s hearing conservation program and other occupational health programs, as needed
Job Qualifications and Competencies:
Two (2) years of experience as General Manager or an equivalent airline operations leadership role
In-depth knowledge of airline training requirements, policies, procedures, and general audit processes
Strong work ethic and ability to work in a fast-paced environment with a positive attitude toward teamwork
Strong analytical, communication, and leadership skills with ability to manage complex projects
Proficient in Microsoft Outlook, Excel, PowerPoint, and Word
Preferred Qualifications:
Knowledgeable in all facets of American Airlines/American Eagle operations to include Ramp, Deicing, Ticket Counter, Gates, Baggage Service, Operations, Cargo, and Catering
Prior experience and working knowledge of industry regulatory programs, including but not limited to: SMS, SeMS and IOSA
Experience with developing and maintaining Tableau resources
Work Environment:
Standard office environment, use of a phone, computer, and other office equipment
Airport ramp environment, subject to varied weather conditions and elevated noise levels
All shifts including weekends, nights, holidays and/or irregular shifts
Frequent travel required
Physical Requirements:
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
Starting Rate:
$65,000.00/Annual Salary - 85,000.00/Annual Salary (Based on locale and experience)All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Job Application Deadline:
May 7, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.