Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Infrastructure Domain in Information Technology manages and maintains the client/server hardware and software that underpins an organization’s computing environment. This domain covers various responsibilities, from IT logistics, virtualization, storage, containers, and integration technologies to data center management.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Oversee IT Operations: Manage the IT departments daily operations, ensuring systems, services, and infrastructure work reliably and securely.
• Team Leadership: Lead a team of IT professionals, providing guidance and managing performance.
• Project Management: Develop, implement, and manage IT projects that align with company goals.
• System Maintenance: Plan and execute system upgrades, maintenance tasks, and disaster recovery plans.
• Vendor Management: Establish and maintain relationships with vendors, negotiate contracts, and manage service level agreements (SLAs).
• Security and Compliance: Develop strategies and procedures for securing IT infrastructure and ensuring compliance with legal and company guidelines.
• Monitoring and Reporting: Monitor system performance, troubleshoot issues, and produce regular reports on the infrastructure status.
  

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience/training
• 6+ years of experience in support and delivery of mission critical platforms
• 3+ years of experience leading IT teams.
  

Preferred Qualifications- Education & Prior Job Experience

• Master’s Degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline Industry leadership experience
  

Skills, Licenses & Certifications

• All candidates will need the following:
  • Radio Communications Experience (Motorola, Jotron, Others) for both UHF- VHF systems and their integrations from Code Building, engineering solutions, to implementing infrastructure).
  • VOIP Communications experience (Dispatch, telephony, Console Systems such as Avtec).
  • The ability to coordinate with stakeholders to design, engineer, and deploys reliable Avtec updates, configuration changes, and UHF/VHF solutions to support and improve system operations.
  • Experience with current best practices in IT standards, principles, and security practices to ensure that all servers, applications, and hardware meet patching and compliance requirements.
  • Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.
  • Strong analytical and problem-solving skills to address complex IT issues in an operationally critical environment.
  • Capability to align IT infrastructure with business goals and plan for future growth.

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.