Leads the team of Inflight Operations Supervisors who provide support to the 5000+ Flight Attendants 24/7. The Manager, Inflight Operations & Strategy supports Inflight and the OCC teams by proactively working, resolving and communicating issues related to regular/irregular operations, emergency response and staffing. This person will be the direct liaison point of contact between all Flight Attendants and Leadership. Delivers industry-leading safety, operational reliability and financial performance, while meeting regulatory/contractual obligations and developing a culture of engagement and partnership. The role also is responsible for overseeing and enhancing the quality, efficiency and effectiveness for Inflight services- focusing on continuous improvement, utilizing data-driven strategies to optimize Inflight operations.

• Ensure the welfare of each other and our guests is an ongoing safety practice.
• Anticipate the needs of each other and our guests by exceeding expectations in attentiveness.
• Provide a professional, friendly and seamless experience. Including, showing respect for each other’s and our guest’s time.
• Develop and lead an exceptional group of Team Members by fostering commitment, trust, and support to drive team engagement. Ensure that the Inflight team has the tools needed to deliver exceptional operational and service performance.
• Oversee team members’ performance in accordance with Spirit Airline’s values and culture. Manage team member recruitment, training, performance, coaching, development, and disciplinary actions following company best practices, policies and procedures.

• Ensure that operational goals and metrics are met or exceeded through strategic planning, initiative execution, team member communication, coaching and accountability.

• Manage and motivate SOD team to ensure superior operational performance and dedication to execution of efficient, safe/secure, guest-friendly day-to-day operations.

• Serves as the direct liaison and point of contact between Flight Attendants, Crew Scheduling, and leadership teams.

• Establish and maintain productive relationships with operational counterparts (e.g. Airport Services, Flight Operations, Technical Operations, Crew Resources, AFA Leadership, FAA, and OSHA). Responds to various Flight Attendant operational needs, including advocacy/resolution to scheduling, logistics, catering, and irregular operation (IROP) issues. Provide accurate follow-up and reporting.

• Conducts research, handles special projects, prepares specialized reports, and other tasks as assigned by the Inflight leadership team to support the goals and objectives of the operation.

• Provides timely and detailed briefings to Inflight leadership regarding emergency response, crew staffing, and flight attendant issues/concerns to uphold operational integrity.

• Develop mentoring program for Inflight SODs to strengthen skill sets, increase engagement, and promote professional interactions.

• Directly responsible for tracking performance regarding Delays, Cancellations, emergency notifications and all high-profile events.
• Develops processes to improve overall performance.
• Assist the Director of Inflight Operations and Performance with the development and enhancing inflight Strategy.

• Collaborate with Inflight Leadership to identify and Improve operational performance.

• Review and support automation in Inflight Processes to add efficiency and reduce waste.

• Establish and maintain productive relationships with operational and non-operational counterparts (Airport Services, Flight Operations, Technical Operations, Crew Resources, AFA Leadership, FAA and OSHA).

• Monitor Tail Swaps to identify aircraft catering and supply needs.

• Request and Follow up with vendors on catering needs.

• Communicate additional confirmed catering with affected Spirit Airport Operations and crews.

• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergency change in workload, rush jobs, or technical developments.)

Bachelor’s degree or 3-5 years equivalent experience in Business or Aviation Management

• 5 Years Inflight or Flight Attendant experience
• 2 years Airport Operations experience
• Ability to maintain current Spirit Airlines Flight Attendant Certification

Skills

• Mastery of all aspects of a Flight Attendant’s role and daily job duties.
• Advanced experience in collective bargaining agreement interpretation and application. Expertise in development and administration of Inflight policies and procedures; including performance management, attendance control, Onboard Sales programs, Emergency Response Procedures, Flight Attendant Manual development, Collective Bargaining Labor Relations, and Federal Aviation Regulations.
• Cost-focused operational leadership experience.
• Excellent verbal, written, and interpersonal skills.
• Flexibility and operational availability 24/7.
• Ability to travel in and out of the USA, and to all countries served by Spirit Airlines.
• Thorough knowledge of Microsoft products such as Excel, Outlook, Word, and PowerPoint, as well as a thorough knowledge of Citrix. Ability to utilize all available technology to create, edit and maintain all necessary information.

Competencies

• Build Relationships, Develop People, Lead Change, Inspire Others, Think Critically
• Must be able to display the utmost professionalism, confidentiality, and good judgment at all times.
• Ability to interact with crewmembers, supervisors, and management in a positive and constructive manner.
• Adapt to various work schedules and times. Must be able to adjust thought processes to coincide with the growth and development of the industry, as well as the company.
• Focus on safety as ongoing practice of ensuring the welfare of each other and our guests.
• Exceeding expectations by anticipating the needs of each other and our guests.
• Exhibit personal accountability for timeliness by showing respect for each other’s and our guests’ time.
• Expert communicator possessing superior conflict resolution, problem-solving, and influencing skills. Possesses an unrelenting attention to detail and perseverance to achieve superior outcomes through disciplined, consistent team execution. Ethics and integrity beyond reproach.
• Maintain and improve upon the timeliness by always taking on personal responsibility and being prepared.
• Ability to motivate, mentor, lead, coach, and develop a team.
• Display polished behavior by providing a professional, friendly and seamless experience.
• Ability to build relationships, engagement and commitment through skilled team-building.
• Skilled Leader who is an effective coach, capable of building a positive work environment with accountability for results and management of performance while using good judgment.
• Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. involves sitting most of the time but may involve walking or standing for brief periods of time.

Estimated Travel

• Domestic & International travel approximately 25 of time

Telework Capacity

• Must be present at the Worksite 100 of the time

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more.  We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.

At Spirit, we live “More Fly.” It’s not just about getting from point A to B—it’s about feeling fly while you’re at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel.

Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn’t the limit—it’s just the beginning!

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed based on merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.