Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The Manager of Technical Operations Communications is part of Global Engagement, a dynamic and collaborative team that helps shape the company’s actions, along with its engagement with internal and external stakeholders, to help build and protect the American Airlines brand and reputation. Specifically, this individual develops and executes communications initiatives that support the company’s technical operations, including maintenance, engineering and supply chain functions. This role leads a team that translates technical and operational concepts into clear and engaging narratives for internal audiences and media.

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Executes and drives various strategic communications efforts and leads, directs and provides guidance to Technical Operations communications team members who are also responsible for developing and managing communications that inform, educate, engage and align frontline team members, technicians, engineers and operational leaders.
• Develops compelling business education campaigns that help all team members and the general public understand important operational business decisions.
• Creates and executes plans for educating and engaging team members about key corporate initiatives, focusing on how these initiatives affect them and their day-to-day job.
• Upholds the integrity of the Global Engagement division by developing and maintaining strong relationships between Global Engagement and operational leaders across the system, as well as with other workgroups within the organization.
• Engages with and is an advisor to Technical Operations leaders about communications needs, timelines and delivery channels.
• Collaborates with Global Engagement on broader issues and cross-functional storytelling opportunities.
• Works with key delivery streams (process harm, product development) on upcoming changes necessitating communications.

Minimum Qualifications – Education & Prior Job Experience
• Bachelors degree in Communications or related field
• 5 years of communications experience

Preferred Qualifications – Education & Prior Job Experience
• 3 years providing effective communications related to Technical Operations activities

Skills, Licenses, and Certifications
• Ability to identify key messages from complex information; develop messaging and talking points; write and edit; create presentations; and coordinate across multiple functional areas of the business.
• Highly proficient in PowerPoint, Adobe and project management software.
• Working knowledge of SharePoint and HTML editing.
• Ability to multi-task and manage multiple projects at the same time.

Feel free to take advantage of all that American Airlines has to offer:

1. Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
2. Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
3. Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
4. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
5. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.