Polarion ALM Support Lead

PDS Tech Commercial, Inc. •

Windsor Locks, Connecticut, United States

Position Type: Contractor

Job Description:

Do you have experience with Polarion ALM tool? and love to solve complex technical issues, improve processes, and work with a talented team to enhance the product in the Aerospace world? APPLY NOW!

“Due to Government regulations, this position is ONLY open to US CITIZENS”

Job Title: Polarion ALM Support Lead - (Analyst II Tech Support)
Job Type: Full time; Consultant (12 months Contract)
Location: Remote Position
Schedule: Monday to Friday; First Shift 8AM-5PM
Pay Rate: $48.00 - 51.84 per hour

Qualifications

Experience: 7+ years in technical support or engineering, specifically with Polarion ALM.
Technical Skills: Deep knowledge of Polarion ALM’s features, experience with PostgreSQL databases, and scripting skills (like JavaScript).
Cloud Knowledge: Familiarity with cloud platforms (like AWS and Azure) where Polarion ALM might be hosted.
Networking Skills: Understanding of networking concepts relevant to Polarion ALM.
Leadership: Strong leadership and problem-solving abilities.
Communication: Excellent at explaining complex issues to both technical and non-technical audiences.

Education

A bachelor’s degree or equivalent experience is preferred.

You will be supporting Polarion ALM, a tool that helps manage the entire lifecycle of applications. Your job is to solve complex technical issues, improve processes, and work with a talented team to enhance the product.

Key Responsibilities

Expert Support: Help resolve the toughest technical problems that lower-level support teams can’t handle.
Troubleshooting: Use advanced methods to fix major issues in Polarion ALM, focusing on its main features like managing requirements, testing, and tracking issues.
System Optimization: Advise clients on how to configure Polarion ALM for optimal performance based on their specific needs.
Product Improvement: Work with product development teams to find issues and suggest improvements for future updates.
Mentorship: Train and support junior team members to enhance their skills and improve overall service.
Incident Management: Take charge during major incidents, ensuring quick resolutions and minimal disruption for clients.
Innovative Strategies: Create and implement new support methods to improve service quality and efficiency.
Documentation: Write and maintain guides and articles that help both clients and support staff understand Polarion ALM.
Client Communication: Be the main point of contact for high-priority clients, offering expert advice and ensuring they receive great service.
Research & Development: Stay updated on Polarion ALM developments and industry trends to continually enhance support.

Pay Details: $48.00 to $51.84 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

Job Ident #: US_EN_33_022581_2325276

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Polarion ALM Support Lead

Company Overview