Program Director, Component Repair Services
Location: Cincinnati, OH
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As the Program Director, Component Repair Services, you are responsible for achieving, monitoring, and reporting on strategic, operational and financial objectives of all program(s) for assigned strategic customer accounts, including engine component MRO and New-Make activities. Proactively engage in cross-functional processes to deliver long-term margin maximization for key contracts and produce high levels of customer satisfaction that drive business growth.
What youll do:
- Establish and demonstrate “customer-centric” global account team leadership that produces a high level of customer satisfaction and profitable growth.
- Utilize an integrated business-wide performance dashboard to identify issues requiring improvement to increase margin expansion.
- Identify and drive actions needed to fulfill contractual KPI’s across key functional disciplines (including operations/quality/finance/customer service) while fostering. positive customer relationships and adhering to internal policies and contractual requirements.
- Collaborate closely with Sales personnel regarding key growth initiatives, including market research-based programs to expand existing market share and capture new opportunities.
- Establish strategic plans for bid development on new programs, contract extensions and amendments.
- Coordinate execution of negotiated contract terms, lead concessions negotiations associated with warranties, damaged/lost parts, penalties, rotables, etc., and support. resolution of account receivable issues.
- Support cross-functional AOP process to set annual financial goal.
- Establish, document and continuously improve processes that impact Customer Experience.
What skills you will use:
- A minimum of 10 years aviation experience.
- A minimum of 10 years experience in Business Development, Sales, Strategy, Customer Facing or Operations roles.
- Demonstrated business acumen, ability to generate business cases and execute financial plans.
- Strong demonstrated contract negotiation skills.
- Bachelor’s degree in engineering, business or equivalent education/experience.
- Excellent communication skills (verbal and written) and an eye for detail.
- Strong knowledge of StandardAero products, processes, and customer requirements.
- Strong project management skills.
- Experience in remotely managing teams and individuals in a globally-based business network.
- Unyielding integrity & ability to maintain composure in a high pressure, rapidly changing environment.
- Strong planning, organizational, analytical, interpersonal, decision making, oral and written communication skills.
- Strong negotiation, conflict resolution and customer service skills.
- Strong product knowledge, including engine applications, fundamental technical knowledge of maintenance characteristics.
- Familiarity with Windows Applications, Domo, and ability to learn additional software applications as required.
- Ability to work flexible hours with occasional overtime when needed to ensure responsibilities are fulfilled.
- Willingness to travel as needed to customer sites and intra-company facilities.
Preferred Characteristics:
- Previous experience in aftermarket services
- MBA preferred
Benefits that make life better:
- Comprehensive Healthcare
- 401(k) with 100 company match; up to 5 vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
