Program Manager/Sr Program Manager, Travel Programs

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The position of Project Manager/Sr. Project Manager, Travel Programs is part of the Team Member Travel team within the People organization. You will contribute to travel technology innovations that will create a better experience for our team members, as well as maintain vendor relationships, reporting, and aid in budget preparation.

• This position is responsible for managing ad hoc Team Member Travel projects in conjunction with IT, Payroll, Customer Experience, among others
• Track project progress of deliverables and milestones to ensure timelines are met
• Contributes to the cocreation of Product Vision and Product Strategy tied to Portfolio goals
• Write and refine business requirements
• Assist in preparing business case justifications (both large and small scale)
• Coordinates with other product team members to manage product dependencies and increments of value
• Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership’s attention
• Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
• Assist in conducting competitive benchmarking, presents new technologies/solutions, identifies unmet/underserved need
• Work with Finance to support budget preparation and oversight throughout the year
• Work with People Analytics to support reporting for Team Member Travel

Minimum Qualifications - Education & Prior Job Experience

• Bachelor’s degree in related field or equivalent Project Management/Delivery experience
• 3 years of experience in Project Management/Delivery
• 3+ years of airline experience
• Experience in storytelling using PowerPoint

Preferred Qualifications - Education & Prior Job Experience

• Knowledge of ticketing processes
• Knowledge of Agile and Rally methodologies
• PMP or other equivalent project management certification

Skills, Licenses & Certifications

• Familiarity with product domain, such as business model, constraints, regulations, user experiences, etc.
• Experience mapping out timelines and tracking progress of milestones
• Analytical/data familiarity
• Interpersonal skills demonstrated through experience developing and growing internal, external, and cross-functional relationships
• Ability to influence peers, leaders, and multiple stakeholders to drive results and meet timelines across multiple project and program initiatives
• Collaborative, solutions-focused, organized, true-to-deadlines, and adaptable to an ever-changing environment
• Strong communication skills both written and oral with ability to understand how to adjust communications to the audience
• Experienced and confident in managing multiple streams of work simultaneously
• Ability to manage competing priorities to effectively deliver results
• Experience with Microsoft Office Suite products
• Ability to analyze data and present the story to influence decision making

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.