Quality Assurance Manager
Join Our Life-Saving Team in Phoenix, Arizona!
Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our Quality Assurance team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.
As a Quality Assurance Manager youll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If youre passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.
Who We Are:
PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.
Responsibilities include:
- Develop, publish and maintain a Quality Management System document.
- Manage critical Operational Areas Surveillance Program, coordinate schedules and findings, update database and corrective actions. Ensure the effectiveness of the corrective actions and readdress the areas where non-conformances were not implemented or not effective.
- Manage Quality Assurance Program.
- Understand and provide visible support of PHIs core values.
- Provide Operational Leadership Team routine quality assurance trends to ensure known gaps are clearly communicated and appropriately actioned.
- Audit PHI systems and procedures for effectiveness and compliance to include but not limited to the following: 14CFR Part 135: Fuel Management, Aircraft Line Inspections, Base Inspections (Operations, Maintenance), 14CFR Part 135: Inspection Programs, 14CFR Part 135 Operational Programs, Process Audits, Vendor Surveillance, etc.Provide leadership, guidance and supervision to the designated company Quality Systems Compliance (QSC) auditors
- Perform Duties as assigned.
Compensation and Benefits
- We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested.
Schedule
The successful candidate will have:
- Valid FAA A&P License
- High School Diploma
- Bachelors Degree preferred, or a minimum of 3 years in an aviation Quality Assurance role required.
- Minimum 5 years PHI experience preferred.
- Strong leadership and management skills necessary.
- Project management and problem solving skills necessary.
- Required training to be completed within 6 months of initial job assignment
- PHI Safety Management System alignment training (4 Module CBT Course)
- IndustryIF AA Recognized Quality Assurance/Quality Auditor Training
- This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.
Our Core Competencies:
- Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
- Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
- Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
- Service. We are dedicated to the service of our customers, our communities and each other.
The PHI Health Advantage
For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.
Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.
