Regional Process Manager East

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

The Regional Process Manager is responsible for the data analytics supporting multiple gateway operations.  The Regional Process Manager provides the analysis to gateway General Managers and Senior Leadership to improve standard work execution, operational execution and financial performance of the gateway.      

The Regional Process Manager will maintain working knowledge of gateway operations and freight flow and participate in development and implementation of master operating plan (MOP) changes.  This will require a working knowledge of Transportation Safety Administration (TSA), Federal Aviation Administration (FAA), local airport authorities and U.S. Customs & Border Patrol (CBP) regulations and policies and be able to positively represent the company while complying with the regulatory requirements of each department as it impacts the operation.     

Desired candidate will reside and work out of one of the following airport locations: Seattle SEATAC, Sacramento CA, Phoenix, LAX, Bradley International Airport, MSP Airport, JFK, or Allentown PA..  

• Audit and Review KPI rebuttals and insure timely submission
• Manage the KPI data, reporting and results tracking for assigned locations
• Audit and approve daily Shift based headcount (SBHC) reporting details for assigned locations
• Participate in the development and implementation of Master Operating Plans (MOP) for assigned locations
• Analyze daily reporting data for assigned locations and provide operational recommendations
• Provide the analysis and data required to support the creation of weekly and monthly business white papers for presentation to the customer
• Participate and/or lead daily, weekly and monthly presentation(s) to the customer
• Audit and track network volume activity including planned vs actual activity for aircraft, volume, warehouse process and linehaul schedules
• Partner and communicate with local gateway leadership and customer to support the operational needs of the gateway
• Work independently as a self-starter with the ability to determine a personal schedule across a 24/7 environment to support the operation(s) as needed
• Operate as a Subject Matter Expert (SME) in the customers Standard Work manual and train gateway employees in Standard Work execution. 

• Bachelors degree (B. A.) from four-year college or university is preferred
• Two to five years related experience and/or training; or equivalent combination of education and experience. 
• Ability to travel as needed in support of the operation.

• Ability to manage and motivate personnel. 
• Ability to read, write, fluently speak, and understand the English language.
• Must have strong organizational skills, written and verbal communication skills. 
• Proven experience with the Microsoft Suite of programs
• Ability to analyze and interpret data and recommend action based on analysis

• Ability to lift 35 lbs.

• Want your pay in advance?  Access up to 50 of earned wages before payday and get paid up to two days early through the Branch app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.