Senior Cargo Handling Assistant - EK SkyCargo - RFS

Job Purpose

Enhance the quality control measures in Cargo Products and solutions by constant monitoring of performance and analysis of service failures. Provide regular feedback to the Officers and assist them in reviewing and implementing enhanced procedures. Responsible for Truck Load Planning, schedule maintenance, communication for truck order and order fulfilment as per day to day operational requirements.

Job Responsibilities

• 
  

  Take stock of contractual commitments for all courier, , express and other priority products and solutions in t terms of space allocation, acceptance and delivery and regularly review the actual performance against the commitment.

  
  


• 
  

  Liaise closely with Capcon for space confirmation by reviewing the utilisation against the blocked space and review the requests for new allocation.

  
  


• 
  

  Disseminate relevant information regarding the changes in allocation, policies and procedures to all the operational sections such as Hub ops, Ground services and , EHC(Express Handling Centre), Frequently visit all the operational areas at the hub to closely monitor the movement of courier and priority products and identify specific service requirements such as bags requiring quick ramp transfer, speedy transfer to Courier facilities and ensure these services are carried out regularly. Keep Cargo Controllers and Duty Managers updated on any deviations.

  
  


• 
  

  Assist in organising periodic customer liaison meetings with major courier companies identify issues and business opportunities and follow up to improve revenue generation.

  
  


• 
  

  Prepare various statistical reports indicating revenue performance, and analyse variations and update officers and line Manager. Implement recommendations to improve performance and service levels.

  
  


• 
  

  Coordinate with internal departments such as Revenue accounts, credit control in order to assist stations to resolve issues such as under collections and tariff clarifications.

  
  


• 
  

  Assist the Manager and Cargo Officers in collecting information for the preparation of the annual budget for, courier and priority products.

  
  


• 
  

  Maintain a proper filing system for quick recovery for audit or any other reference purpose.

  
  


• 
  

  Maintain a detailed record of service recovery expenditure and claims for the courier and express products for expense budget planning.

  
  


• 
  

  Review the daily CLS (Cargo Load Summary) reports with regard to sector yields of all products and analyse variations if any and take corrective measures liaising with Pricing.

  
  

RFS Specific

• 
  

  Assume full control of truck planning, ordering and coordination with service providers, stations, Capcon and Contact Centre teams on truck requirements throughout the Network

  
  


• 
  

  Responsible for facilitation of truck ordering sequence through STAR and route and truck optimization and ensuring that flight milestones (e.g. MAN, DEP, ARR) are achieved in a timely manner and shipment level DAP milestone is achieved.

  
  


• 
  

  Maintain live updates of truck movements and dispatch readily available for operations inquiry while continuously communicating with service for dispatch of capacity and uplift of cargo from offline or online station.

  
  


• 
  

  Exception Management (delays, accidents) etc. and import truck finalisation

  
  


• 
  

  Escalate issues to Shift Supervisor and assist in resolution of the same.

  
  

Qualifications/Knowledge/Skills

Qualifications:

• 
  

  10 yrs schooling or equivalent Experience:

  
  


• 
  

  Logistics/Cargo

  
  

Knowledge/skills:

• 
  

  Good knowledge of cargo operations and/or sales.

  
  


• 
  

  Computer literacy, good interpersonal and communications skills.

  
  


• 
  

  Strong analytical skills

  
  


• 
  

  Have a good understanding of road feeder services business, including international and cross-border rules within different parts of the world.

  
  


• 
  

  Thorough knowledge of SkyChain functionalities and flight manifesting and updating functionalities.

  
  


• 
  

  Preferable experience in truck planning & ordering.

  
  


• 
  

  Need to have strong communication skills both written and spoken.