We want our customers to enjoy their holidays with peace of mind, knowing we’ve done everything possible to keep them safe, and as our Senior Customer Safety Manager, you’ll take the lead in making sure our hotels, partners, and service providers meet the highest safety standards.
You’ll develop and oversee safety programmes that assess risks, set clear expectations, and ensure compliance across our entire supply chain, and you’ll work closely with internal teams and external partners, making sure safety processes are clear, effective, and consistently followed, which includes reviewing hotels and services before they’re added to our programme, regularly monitoring compliance, and ensuring quick action is taken when standards aren’t met, and if a partner doesn’t meet our safety expectations, you’ll lead the process of improving their performance or removing them if needed.
You’ll provide key insights to senior leadership, reporting on safety performance, compliance levels, and emerging risks, and your recommendations will help shape how we manage safety across our holidays. You’ll also work with our legal team to ensure our contracts clearly define safety requirements, giving us the tools we need to hold partners accountable.
What you’ll bring to the team:
You have experience of international supplier safety, risk management, and compliance, backed by recognised qualifications.
You’ll be an effective communicator who can engage and influence senior stakeholders, making safety a top priority across the business. You can confidently challenge where needed while maintaining strong relationships with suppliers, ensuring they meet contractual safety obligations, and you’ll have the ability to manage, lead, and support a team of safety experts, ensuring everyone is aligned on safety goals.
Ideally you’ll have operational experience from the airline, tour operator, or a related industry, giving you a solid understanding of the challenges and risks involved, and the relevant regulations to make informed decisions.
What’s in it for you:
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 7 pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
Youll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.
At easyJet holidays, we create unforgettable experiences for our customers, and we strive to do the same for our people. As such were committed to supporting our team with development opportunities and a welcoming atmosphere.
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
How to apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.
About easyJet holidays:
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
