We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,000 routes, connecting 35 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
It takes a real team effort to run an operation as big and logistically complex as ours – and regardless of where you join us, no one day will ever be the same. One thing that does stay the same though is our people. They are energised, positive, inclusive, united by purpose, ready to meet problems head-on, and they have your back. We’re here to win together. We call that our ‘Orange Spirit’. It’s what makes our teams fun to be a part of and what brings us together.
Your Mission:
As the Senior Improvements Manager, you’ll play a pivotal role in enhancing our operational performance, ensuring we deliver consistently for our customers. Reporting to the Head of Operations Insight & Improvement, you’ll lead a team of three experts in diagnostics and analytics while owning our operational health and improvement frameworks across the network.
You’ll ensure that performance data is accurate, timely, and actionable—supporting high-level discussions on operational challenges and solutions with senior stakeholders. Your role also involves working closely with base teams to identify challenges and develop data-driven, innovative solutions that drive improvement in our key metrics, such as on-time performance (OTP) and completion rate.
What Your Day Will Look Like:
· Lead Operational Insights: Manage and mentor your team to analyse performance trends and identify improvement opportunities.
· Operational Frameworks: Own and refine our operational improvement frameworks using governance and change management principles.
· Root Cause Analysis: Dive into underperforming areas, collaborate with base teams, and create actionable solutions to address issues.
· Data-Driven Problem Solving: Lead hypothesis-driven testing and “out-of-the-box” thinking to solve operational challenges.
· Continuous Improvement: Pre-emptively identify potential issues and proactively deliver solutions that align with our organisational goals.
· Champion Change: Support a culture of data-driven decision-making and operational excellence across the organisation.
· Collaborate with Senior Leaders: Work with senior leaders across the organisation to identify cross-functional solutions that drive improvement and align with strategic goals.
What You’ll Bring to the Team:
· Industry Experience: A proven track record in commercial airlines or similar operational environments.
· Analytical Excellence: Highly numerate, with expertise in managing large data sets, extracting trends, and delivering actionable insights.
· Leadership Skills: Experience leading and developing high-performing teams.
· Communication Prowess: Exceptional skills in presenting complex information clearly and effectively to diverse audiences.
· Change Management Expertise: Familiarity with change methodologies and tools to successfully drive business transformation.
· Collaboration: A strong team player with the ability to work cross-functionally and build trust with stakeholders at all levels.
