Senior Manager - Operations Strategy and Analytics

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

The Customer Experience & Analytics team empowers partners with timely and relevant data driven insights to help run a more customer centric and dependable airline.

The Senior Manager is responsible for partnering with diverse functional analytics teams and business units to enhance decision-making by transforming data into actionable insights and embedding those insights into the company’s operations. In collaboration with analytics teams, plays a key role in identifying critical business KPIs, uncovering trends and root causes, and applying analytics to drive business transformation. This includes ensuring that areas such as reliability, planning, and execution are optimized through data-driven strategies.

• Lead, mentor, and develop a high-performing analytics team, fostering a culture of innovation, collaboration, and data literacy. Ensure the team is equipped to meet evolving business needs and deliver impactful insights

• Lead and partner with cross-functional analytics teams and business units to drive the integration of data-driven insights into business operations, ensuring alignment with the company’s strategic goals. Develop collaboration to transform analytics into actionable business strategies that enhance decision-making and operational efficiency.

• Ensure that insights from analytics are effectively integrated into operational processes. Focus on optimizing key areas such as reliability, planning, and execution by implementing data-driven strategies that support business objectives and continuous improvement.
• Complete adhoc analyses as needed or short projects as requested by upper management timely and with quality. Build and deliver presentations to all levels of leadership to communicate actionable outcomes with easy to interpret visualization and practical recommendations.

• Be responsible for the identification and development of critical business KPIs. Work closely with analytics teams to uncover trends, root causes, and insights, translating data into recommendations that drive business outcomes and transformation.

• Promote and lead initiatives that drive continuous improvement in analytics methodologies, tools, and technologies. Stay informed on industry trends to ensure the team demonstrates innovative analytics practices to support business transformation.

NOTE: This position is based at the CSC-Willis Tower building in Chicago, IL and considered a hybrid work schedule with 3 days in-office

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelor’s degree or equivalent work experience
• Field of study in Engineering, Quantitative Field or related experience
• 3+ years of experience leading professional teams to build large-scale analytics models
• 1+ year of managerial/supervisory experience
• Proven ability to influence business strategy with application of analytics
• 5+ years of proven experience at application of successive levels of quantitative and analytical fields (e.g. IE, OR, Statistics, ML/AI, Financial Modeling, etc.)
• Comfort prioritizing several projects simultaneously
• Experience taking projects from the exploratory phase to implementation
• Understanding, quantifying, and solving complex airline operational issues
• Strong analytical ability, application of analytical and pro-active thinking to solution of a business problem to ensure practical, robust, appropriate, value-add business solutions. Knowledge/familiarity of using and/or driving work on Big Data ecosystems
• Ability to analyze complex, high-volume, high-dimensionality data from various sources to highlight previously unknown patterns and relationships
• Demonstrates flexibility, creativity and innovation in generating solutions and recommendations
• Aptitude communicating complex quantitative analysis in a clear, precise, and actionable manner
• Strong interpersonal and people skills; excellent consulting and communication skills. Adept at establishing relationships required for reliable airline operations
• Able to adapt to changing business environment. Able to influence business strategy and act as a thought partner
• Must be willing and able to work at the CSC-Willis Tower building in Chicago, IL as a hybrid work schedule 3 days in-office
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Master’s degree or equivalent work experience
• In-depth experience or end to end understanding of at least one business area from the following Tech Ops, Airports, NP, NOC and Crew/Inflight
• Knowledge and hands-on experience with Foundry
• 3+ years of airline business experience
• Expertise in at least one statistical analysis package in Python, R, SQL

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.