Senior Product Owner

Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly.

We’re on a path toward becoming the best airline in the history of aviation. Join our Cybersecurity and Digital Risk (CDR) team to help us also become the leading cyber-safe airline in the industry. United’s CDR team is tasked with keeping our customers’ and employees’ information safe and secure. Our primary mission is to embed cybersecurity into the DNA of United Airlines by reducing business risk through implementation of strong cybersecurity standard processes.

United offers a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world and help us keep our airline cyber safe? Apply today!

The Senior Product Owner – Customer Identity and Access Management (CIAM) is responsible for enabling United’s Customer Identity & Access Management capabilities across all stages of the customer journey. The Cybersecurity and Digital Risk team is responsible for improving and continuously updating United’s security posture in a way that delivers on our business goals in accordance with our global business requirements and our commitment to secure customer access and authentication experiences. To deliver on this, United must use and/or build best in class software across our business to keep or data safe and our experiences consistent.

• Lead efforts to collaborate with digital channel delivery teams and business division partners to manage Product Vision, Strategy and Product Roadmap
• Product owner applies data from the market, customers, end users and teams to not only drive product improvements but also drive innovation around emerging business and market needs (leading capabilities and industry trends) in line with CIAM architecture roadmap
• Apply value prioritization concepts like cost of delay and delivery risk
• Engages partners throughout the product development cycle using various feedback channels like user group meetings, product demos, customer evaluations, surveys etc.
• Applies Agile principles to capture product requirements, prioritize work by value and improve ROI and demonstrate success via customer metrics framework
• Champions and grows the team culture through example
• Ability to craft, communicate, negotiate and galvanize behind a data driven roadmap across a complex partner network

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes. We are always looking for individuals who will bring something new to the table.

• Bachelors degree required
• 9+ years of experience in areas such as product road mapping, metrics development, team leadership, collaborator management, with preference for understanding app usage and using data analytics to inspire change
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Masters degree or equivalent experience within areas like Technology, Engineering, Product Management, Cybersecurity, Privacy, Digital Marketing
• 11+ years of related experience
• Website/app enrollment or login/logoff related product experience
• Experience managing a team of various skill levels, experience, and education
• CISSP, CIPP
• Build vs Buy analysis, return on investment modeling, technical training

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.