A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Senior Resource Manager

At British Airways, we connect Britain with the world and the world with Britain. For over 100 years, we’ve pioneered aviation, shaping the future of air travel with bold thinking and a relentless drive for excellence.

Are you a strategic leader with a background in consulting, transformation, or complex operational planning? Do you have a track record of delivering large-scale programmes that drive efficiency and innovation? We’re looking for a highly analytical and influential individual to take on the role of Senior Resource & Transformation Lead—a senior position at the heart of our operations.

What you’ll do:

• Shape and drive long-term resource planning and transformation strategies, ensuring alignment with operational and financial objectives.

• Lead a high-performing team of up to 6 direct and 20 indirect reports, fostering a culture of collaboration and excellence.

• Own and deliver data-driven resource plans, balancing network schedules, financial targets, operational needs, and workforce development.

• Engage with senior stakeholders to provide expert analysis, highlight risks, and influence key decision-making.

• Partner with product development, finance, recruitment, and learning & development to enhance workforce planning tools and processes.

• Lead complex transformation initiatives that improve efficiency and operational performance, leveraging analytics to drive decision-making.

• Work closely with industrial relations and trade unions to optimise workforce strategies while ensuring business continuity.

What you’ll bring to British Airways:

• A strategic mindset with the ability to navigate complexity and ambiguity, making data-driven decisions.

• Exceptional stakeholder management skills, with experience influencing at senior levels.

• A track record of leading high-impact transformation programmes, ideally within consulting or complex operational environments.

• Strong analytical and modelling skills, with the ability to translate data insights into actionable strategies.

• A proactive and adaptable approach, with the ability to manage multiple priorities in a fast-paced environment.

Your experience:

• Experience in management consulting, transformation, operations management, or a related field.

• Proven expertise in analytics, workforce planning, or strategic resourcing within a complex organisation.

• Strong financial and commercial acumen, with the ability to develop business cases and drive cost efficiencies.

• Experience leading large teams and working collaboratively across multiple business functions.

• Proficiency in modelling tools (Excel essential, Tableau or similar BI reporting tools advantageous).

• Aviation, logistics, or transport sector experience is beneficial but not required.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.