Job Summary
The Service Center Manager has responsibility to oversee all maintenance operations at the Cirrus Aircraft Factory Service Center while leading a culture of service excellence. The Service Center Manager has the authority for the overall administration and operation of the repair station. In addition, the Factory Service Center Manager ensures the repair stations continued compliance to all applicable local, State and Federal requirements. In this capacity the Service Center Manager provides leadership to the on site team in the execution of the organization goals and objectives.
Duties and Responsibilities / Essential Functions
- Responsible for maintaining the CFR 145 Repair Station Certification and serve as the Accountable Manager for the repair station.
- Manage day to day maintenance operations and support functions.
- Maintain compliance with Environmental Health & Safety guidelines as well as all Federal, State and local regulatory requirements.
- In conjunction with Cirrus Services Leadership develop the sites long / short term goals & objectives
- Lead site 5S activities and the implementation of lean processes
- Utilize daily / weekly / monthly KPIs and targeted operational objectives driving continuous improvement.
- Ensure timely communication to Owners providing updates and information related to the aircraft maintenance status.
- Champion and provide for the development of all team members
- Identify and mentor future leaders.
- Ensure all personnel are properly trained in the appropriate safety practices and procedures.
- Ensure technicians are using the appropriate technical data available during the performance of maintenance, preventive maintenance and alterations.
- Ascertain qualifications of all technical employees prior to work assignment through tests, evaluation, and previous experience
- Provide direction and technical guidance on complex issues
- Ensure the facility, shop equipment and all tools are maintained in a clean, orderly and kept in an organized manner at all times.
- Ensure that all maintenance or alteration processes are appropriately completed and documented on the maintenance forms.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Bachelors in Aviation Management or Aviation Maintenance Technologies and 4 years experience in aviation maintenance OR 8 yrs. combination of education & experience in aircraft maintenance MRO operations required
- Minimum 7 years aircraft maintenance experience required
- FAA Airframe and Powerplant required
- 2 years prior experience in a leadership capacity within the aviation industry related to aircraft maintenance preferred
- FAA Inspection Authorization preferred
Other Specific Requirements
- Thorough working knowledge of Federal Aviation Regulations specifically, CFR parts 43, 91, 145, 91K, 135 and 121.
- Thorough understanding of aircraft maintenance methods, techniques, practices and process controls acceptable to the Administrator.
- Demonstrated skills of business acumen – analyze data and identify opportunities, creating objectives aligned with the Organization goals, establish plans & parameters, decision making, manage and track results.
- Demonstrated planning and organizational skills necessary to prioritize, assign, and coordinate workload of the Service Center team within a multiple projects.
- Demonstrated interpersonal skills necessary to establish and maintain effective working relationships with co-workers, team members and Owners.
- Demonstrated communication skills necessary to effectively communicate and or facilitate discussions with co-workers, team members and Owners.
- Working knowledge of process improvement methodology and application.
- Working knowledge of software / systems including Work, Excell, PowerPoint etc.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Balances Stakeholders – Anticipates and balances the needs of multiple stakeholders.
- Directs Work – Provides direction, delegates, and removes obstacles to get work done.
- Develops Talent – Develops people to meet both their career goals and the organizations goals
- Drives engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
- Situational Adaptability - Adapts approach and demeanor in real time to match shifting demands of different situations.
Ensures Exceptional Customer Service:
- Energizes the Cirrus Service Essentials
- Strives to improve service performance.
- Anticipates guests needs and responds promptly.
- Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Empowers Employees to provide excellent Customer service.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
McKinney, Texas
Located just 30 miles north of downtown Dallas. McKinney is a picturesque city with a small-town feel that is quite different from the Metroplexs urban sprawl. A 2019 population of 190,000 is one of the fastest growing cities in America. Beautiful tree-lined streets, diverse residential neighborhoods, outstanding educational opportunities, a robust business environment, a charming historic downtown and a strong sense of community make McKinney truly stand out. The nation continues to recognize McKinney as a stand-out community. Money Magazine ranked McKinney the 1 Best Place to Live in America in 2014.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
