Primary Objective of the Position:

The Shift Manager will assist in monitoring the Day and Overnight operations.

Principal Duties and Responsibilities:

• Assist to resolve day-to-day operational issues and prepare for contingencies in the event of mechanical or weather-related operational disruptions.

• Communicate any flight delays to customers during the overnight operation.

• Provide support and assistance to the Duty Manager during network operations.

• Complete various On-Time Performance reports and distribute to internal and external customers.

• Prepare the daily CPGOC Day and Night Pre-Operation report.

• Enter and audit customs submissions into CHAMPS/Descartes.

• Enter flight information including arrival times, departure times, delay times and proper delay codes into Kargomine.

• Auditing and entering CPGOC missed delivery scan times from out bases.

• Complete aircraft weight and balance and create flight manifest.

• Assist in the co-ordination of charter flights.

• Performs other duties as required.

Minimum Qualifications:

• High School Graduate Diploma or equivalent.

• 1-3 years previous experience in an Operations Center.

• Proficiency in Microsoft Word, Excel and Outlook.

• Outstanding troubleshooting, analytical and problem-solving skills.

• Excellent verbal and written communication skills to respond to inquires and determine best course of action.

• Excellent organizational skills and the ability to multi-task.

• Ability to work well in a team environment.

• Working knowledge of Kargomine, ISO and Movement Control would be an asset.