Sr. Manager IT App Development

Uniteds Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

The IT Application Development Senior Manager will be responsible for leading a development team focusing on our TechOps safety and compliance portfolio. In this role, you will work closely with our business partners to design, develop, and integrate user interfaces and services that align with business requirements. As a leader, you must possess outstanding leadership and communication skills and a thorough understanding of driving organizational change, Agile development, and solutions architecture.

• Leadership and Team Management:
  
  • Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learning
  • Provide strategic direction and oversight to ensure the successful execution of programs, resource management, and day-to-day operations
  • Establish goals for the team and individuals, including performance reviews and career and performance plans
  • Plan for short and long-term resource needs (internally and externally) to ensure the right number of resources and skills are available to meet project goals and deadlines
  • Evaluate and suggest improvements to the organizational structure, roles, and responsibilities
• Communication and Stakeholder Management:
  
  • Engage, collaborate, and partner with technical and business stakeholders to understand business requirements and user expectations and lead the development of solutions that meet functional and technical requirements
  • Collaborate with Uniteds business and IT leadership teams and product subject matter experts to establish the products long-term vision, goals, and strategy
  • Develop multi-year product development strategies and tactical plans
  • Share knowledge and work together to generate innovative solutions to problems
  • Align with business partners on delivery success criteria and ensure technology solutions follow architectural standards
  • Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning review
  • Foster open communication within the IT team and across departments to ensure alignment and the successful delivery of cross-functional initiatives
• Budgeting and Resource Management:
  
  • Develop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational needs
  • Track and report on key performance metrics, making data-driving decisions to improve the efficiency and effectiveness of the team
• Strategic IT Planning and Execution:
  
  • Evaluate, implement, and manage SaaS-based solutions and develop in-house cloud-based solutions
  • Identify technical obstacles early and collaborate closely with the team to find innovative solutions
  • Responsible for escalating, assisting, and following up on resolving issues related to the delivery of technology solutions
  • Ensure that Agile methodologies are implemented following best practices and that continuous improvements are made as needed
  • Also, ensure compliance with code scanning and other security protocols during development and release

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Required

• Bachelors degree in Information Systems, Computer Science, Engineering, Business Administration, or other related field
• 7+ years of relevant experience
• Proven experience leading and developing IT teams, with a strong focus on leadership, mentorship, and team development
• Experience implementing SaaS solutions or building applications using AWS or other cloud providers
• Leadership experience managing multiple cross-functional teams or projects and influencing senior-level management and key stakeholders
• Outstanding communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization
• A mindset for continuous learning and staying updated on industry trends, emerging technologies, and best practices
• Advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processes
• Well-versed in Agile development and requirements management processes
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Masters degree
• Understanding of system architecture principles, including the ability to design scalable and reliable solutions
• 3+ years of Application development (.NET, Java, or other modern language)
• 3+ years of experience working within Agile project management framework
• Be a trusted leader with a vision with business partners to create impactful products that delight your customer
• Lead product evaluation efforts inclusive of functional, performance, scalability, security, and architectural requirements
• Lead development of proofs-of-concept to support product evaluation and strategic planning
• Support estimation of project costs through all phases of the project