Sr Manager, Resource Operations

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​This job is a member of the Customer Planning Team within the Customer Experience Division.
• ​Responsible for leading a team that ensures the airports are provided with the passenger service and ramp headcount required to achieve business performance goals.

• ​Works closely with airport leaders as they make headcount decisions driven by schedule changes, peak demand seasons, flex dates, etc.
• Gets to know our airport leaders by spending time in their operation and being able to translate their needs via workforce tools & technology
• Provides team of analysts with structure, support, and most importantly, care
• Works collaboratively with other operational, airport, and customer planning groups to understand their staffing needs and constraints
• Assists other groups within Workforce Strategy with headcount forecasts that represent ~$2B of annual expense
• Ability to travel of up to 25-33 depending on projects & season

Minimum Qualifications- Education & Prior Job Experience

• ​Undergraduate degree in Aviation, Mathematics, Statistics, Finance, Industrial Engineering or related technical field or equivalent experience/training
• 7 years of experience in airline operations, finance, network planning, revenue management, or related airline field

Preferred Qualifications- Education & Prior Job Experience

• Experience in a leadership role within the airport​
• MBA or other advanced certification

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• ​Ability to lead a large team of independent analysts toward a common goal
• Knowledge of airport processes and credible experience on how these processes impact workforce decisions and needs
• Ability to build strong relationships with airport leaders and leverage trust/shared vision to accomplish joint goals
• Knowledge of financial tools/processes and ability to understand impact of staffing decisions

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.