Staff Digital Operations Manager

Job Description

Roles and Responsibilities

In this role, you will:

• Conduct in-depth analysis of Digital operations to identify key challenges, opportunities, and areas ripe for digital transformation.

• Leverage data-driven insights and industry best practices to develop and champion innovative digital solutions, including process automation tools, business intelligence dashboards, cloud-based applications, predictive maintenance solutions, and Industrial Internet of Things (IIoT) platforms.

• Possesses hands-on experience running IT Infrastructure Operations - including (but not limited to) WAN, LAN, Servers, PCs, Peripherals and IT Security - in a large multinational manufacturing environment.

• Lead the selection, implementation, and integration of chosen solutions, ensuring seamless adoption and optimal performance within your designated area of responsibility.

• Create and maintain comprehensive documentation for implemented solutions, including user guides, training materials, and operational procedures.

• Continuously monitor and evaluate the effectiveness of implemented solutions, identifying and recommending improvements for maximized impact.

• Foster close collaboration with IT, Engineering, and other departments to ensure alignment and successful integration of digital initiatives.

• Stay abreast of emerging trends and technologies in the digital landscape, particularly those relevant to the aerospace industry.

• Proactively share knowledge and expertise through training, mentorship, and knowledge-sharing initiatives within the team.

Required Qualification

• Bachelors Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with advanced experience.

• Minimum of 7-10 years of experience in business operations, preferably within the aerospace industry.

• Demonstrated expertise in leveraging digital technologies to solve complex business problems and achieve operational excellence.

• Proven track record of success in leading and implementing major projects, with a strong focus on delivering tangible results.

• Excellent analytical and problem-solving skills, coupled with a data-driven approach to decision-making.

• Exceptional communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels.

• Strong project management and organizational skills, with the ability to work independently and manage multiple priorities effectively.

• Proficiency in Microsoft Office Suite and other relevant software tools (e.g., data analysis tools – Spotfire, Power BI, cloud platforms).

• Experience with IIoT platforms and predictive maintenance solutions is a strong plus.

• Experience with SAP ERP and/or SAP HANA would be an added advantage.

• Strong written and verbal English communication skills are essential.

• Experience/Familiar with Financial process (Capex, Opex, budgeting, cost control, and governance).

• Experience in identifying and managing internal/external service providers.

Business Acumen:

• Knowledge of business and financial principles and practices.

• Demonstrated ability to manage team/product operations within own budget.

• Demonstrated ability to drive projects based on business strategies and customer requirements.

• Demonstrated customer focus – manages technical issues in complex, difficult, or stressful situations; evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint.

Leadership:

• Proven ability to work with global teams; collaborates well with others to solve problems and actively incorporates input from various sources.

• Ability to proactively identify and remove obstacles or barriers on behalf of the team.

• Demonstrated experience influencing across a complex, global matrix organization.

Desired Characteristics

• Strong analytical, project management, and organizational skills.

• Strong oral and written communication skills.

• Ability to work under tight deadlines and to prioritize under pressure.

• Change oriented – Proven track record of initiating and driving process improvements; supports and drives change, and confronts difficult circumstances in creative ways.

• Humble: respectful, receptive, agile, eager to learn

• Transparent: shares critical information, speaks with candor, contributes constructively

• Focused: quick learner, strategically prioritizes work, committed 

• Leadership ability: strong communicator, decision-maker, collaborative

• Problem solver: analytical-minded, challenges existing processes, critical thinker.

Note:
This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Information