Staff Technical Product Manager- Tools and Services

Job Description

Essential Responsibilities: In this role you will:

• Maintain and monitor hosting and associated computing environments like software for systems, equipment, and configurations.
• Conduct troubleshooting, diagnosing, and solving hardware, software, and other issues affecting the hosting environment and associated infrastructure.
• Support implementation of disaster recovery environments with the team, determine DR procedures, and testing processes.
• A focus on performance and functionality that delivers competitive edge and value to customers.
• Manage Compute, storage, and virtualization tools within Aerospace hosting ecosystem.
• Own IT infrastructure monitoring for on-prem hosting to ensure SLA uptime, analyze issues and problems across hosting infrastructure, providing technical solutions, and resolving issues affecting the operation and performance of the infrastructure.
• Assist with identification, implementation, & operation of the infrastructure tools and services.
• Stay up to date with technology industry changes performing technical reviews of new technologies and upgrades to assist in keeping the organizations infrastructure up to date and optimized to provide the best support for the customer.
• Develop, maintain, and enhance documentation of the hosting infrastructure including design documents, operations documents, troubleshooting guides and training materials.
• Analyze customer or vendor solutions for security and standard compliance
• Technical leadership to influence suppliers on designs that align to our standards.
• Continually ensure value for money - choose optimal technology solutions that align strategically & commercially for global infrastructure.
• Define, own, and deliver a strategic roadmap for hosting infrastructure tools.
• Demonstrate “Cloud First” thinking for hosting.

Basic Qualifications:

• Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience
• Minimum 3 years of professional experience in Infrastructure.
• Experience working in an ITIL environment
• ITIL3 and/or ITIL4 foundation
• Note: Military experience is equivalent to professional experience
• Eligibility Requirement:
• -Legal authorization to work in the U.S., UK or India is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Eligibility Requirements: (Country Specific)

• Willing to travel as needed.

Desired Characteristics:

• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure
• Sharp troubleshooting faculties, deductive reasoning, and careful diligence
• Independent and self-directed work ethic when participating in a collaborative environment
• Effective communication skills both verbal and written to develop technical documentation
• Dedicated commitment to service availability and quality user experience
• Must be results driven with a keen sense of urgency
• Working knowledge of configuration choices and related cost implications; Experience with complex solution configurations.
• Adept at navigating the organizational matrix; understanding peoples roles, can foresee obstacles, identify workarounds, leverage resources and rally teammates.
• Able to articulate the value of what is most important to the business/customer to achieve outcomes
• Demonstrated Change Management /Acceleration capabilities
• Strong people skills, including creativity and curiosity with ability to effectively communicate and influence across all organizational levels
• Proven analytical and problem resolution skills
• Ability to influence and build consensus with other Information Technology (IT) teams and leadership

Notes for Candidates in UK:

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aviation we understand the importance of Total Reward.  Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible. 

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Performance based annual bonus
• Non-contributory Pension           
• Life Assurance
• Group income protection             

• Private medical cover     
• Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information