How youll help us Keep Climbing (overview & key responsibilities)

Airport Customer Service is seeking an individual with proven leadership experience and a high level of accountability for creating unforgettable customer experiences to join our team as a Station Manager. The successful candidate will lead a diverse team of airport professionals, including Above Wing and/or Below Wing employees, administrative support personnel, and business partners. The candidate must be a composed, approachable, and visible leader with the skill to build high-performing teams through inclusion, consensus and creativity.

Station Managers often serve as the top-ranking Delta representative in their city, responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations.

Researches, develops, and proposes changes, refinements, or evolutions to the station as part of Delta’s broader evolution strategy with a vision to create high-end hospitality environments
Promotes and upholds the Delta culture through visible leadership – individual and group and verbal as well as written communication – in order to promote Delta corporate goals and workplace initiatives
Ensures a smooth, safe and secure operation, emphasizing safety, collaboration and customer service consistent with the Delta brand
Leads by example to ensure distinctive customer service is delivered to every Delta customer and resolves issues for customers regarding service failures or other complaints
Models Deltas vision and values while maintaining and improving methods of communication with the team
Accountable for all internal and external regulatory matters
Serves as liaison for Delta initiatives across all divisions while building effective business partnerships with Deltas outside contractors/business partners
Responsible for ensuring that station goals are met or exceeded
Develops annual station budgets and executes on targets throughout the year to ensure company financial objectives are met
Develops both strategic and tactical plans that create a safety-conscious environment that results in employee safety and wellbeing
Partners with Corporate Real Estate to develop and execute facility programs including engagement of design consultants and construction teams
Develops business cases to support station projects and communicates benefits both financial and experiential

Salary: 87800.00 - 240300.00

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

Minimum of 3 years of experience in leadership positions
High standards of performance for self and others with the ability to guide others in adhering to these standards
Should have a thorough knowledge of Delta operational procedures and policies
Able to identify, evaluate and refine functional results to improve the customer experience and operational performance
Strong organizational skills
Multi-tasking skills with the ability to make quick, prudent decisions
Possess initiative, a high tolerance for stress, and the ability to solve complex problems.
Flexibility and personal stamina are required in order to sustain long working hours in a constantly changing environment
Able to travel as necessary
Must be performing satisfactorily in current position
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Must be at least 18 years of age and have authorization to work in the United States

Qualified applications with an arrest or conviction record(s) will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Based on the position you are considered for, this may include a review for the following but not limited to criminal, employment, residential and motor vehicle record history, license or credential verification, drug testing, reference checks, or medical examinations and SIDA eligibility as defined in accordance with 49 CFR 1544.229.

What will give you a competitive edge (preferred qualifications)

Bachelor’s degree in Business Management or related fields, or at least 5 years of relevant leadership experience
Previous experience navigating a matrixed environment
Previous experience managing Above Wing and/or Below Wing operations
Knowledge of airline or hospitality industry operations

Station Manager II

Company Overview