Tasks
Your main tasks include, among others:
- Ensuring that relationships with premium customers are established and facilitating the recognition of top customers
- Supporting central process and product development
- Ensuring that the appearance and attitude of all personnel corresponds to standards
- Being present during operations and monitoring performance of all parties involved
- Developing and implementing local procedures to meet central process and product requirements
- Ensuring the steering, monitoring, troubleshooting and continuous improvement of all station related processes
- Fostering safety, security and quality awareness and ensuring proper training standards, high service attitude and competence availability
- Managing the general organization of the station, including but not limited to IT, system accesses, accounting, filing, training, databases and other
- Applying and maintaining the Safety Management System
- Having functional authority over the LHG personnel and disciplinary authority
- Reporting operational irregularities
- Representing the LHG towards internal and external partners
Requirements
The ideal Station Manager should meet the following requirements:
- High school diploma/GED is required
- Bachelors degree required
- Bachelor requirement may be replaced by 5-7 years of work experience in Ground Operations
- 3-5 years of work experience in ground operations is required
- Leadership experience required
- Excellent written and spoken English language skills required
- Knowledge of German and/or French desirable
- PC and airline specific supported software/tools including all MS Office programs
- Industry knowledge
- Individual LHG operator’s specifics
- Other airlines or Service Partner
- Knowledge of airport procedures and processes
- Strong focus on delivering exceptional customer experiences
- Ability to align station operations with the organization’s strategic goals
- Ensures team responsibilities are clear and supports them in achieving goals
- Willingness to travel
- Must possess a valid driver’s license
- Assessment screening
- Airport environment
- Shift work / overtime
- Constant time pressure
- High stress levels
- Outdoor weather conditions
- Noise pollution
*Must possess a legal work permit in France
Company
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home spanet. It plays a leading role in its European home spanet. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
