Tasks
Your main tasks include, among others:
- Plan and handle difficult flights, e.g. but not limited to passenger acceptance, weight/balance, below the wing operation
- Take on support and guidance in particularly difficult cases
- Regularly check and ensure the adherence to LHG-service standards
- Check the performance of LHG-personnel and handling agents relating to adherence to time-, quality- and safety standards
- Ensure that the employee-capacity is used to its best advantage and in a balanced way during the shift
- Carry out briefings/debriefings and operational instructions
- Ensure that all measures are taken to guarantee a smooth operational procedure
- Carry out spot-checks of work processes and work quality and suggests procedural changes
- Coordinate between the tasks during the shift where and when necessary
- Issue shift reports regarding irregularities and complaints
- Carry out accounting/produce monthly report
- Participate in projects and tasks beyond own job responsibilities
- Carry out any other operational and/or administrative duties reasonably assigned by the superior
Requirements
The ideal Station Supervisor Lufthansa Group should meet the following requirements:
- Intermediate-level school education
- Completed vocational training in the commercial field or service industry
- 2-3 years of station-service with emphasis on operations and/or check-in and above average performance
- Management experience desirable
- Numeracy
- Excellent knowledge of English written and spoken; native according to country
- Knowledge of German desirable
- Good general education
- Driving license
- PC skills
- Diligent and systematic approach to work
- Ability to work on own initiative
- Desire to give excellent service
- Sales and negotiation skills, confident manner
- Ability to make ad-hoc decisions
- Suitable for shift work
- Ability to work under pressure
- Ability to deal with conflict
- Good sociable and cooperative conduct
- Team player
- Well-groomed appearance
- Good linguistic skills
- Possibly psychological aptitude test
- Management experience desirable
- Shift work
- Work with Computers
- Work under time pressure
- No permanently assigned work station
- Weather factors and noise pollution
*Must possess a legal work permit in Egypt
Company
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home spanet. It plays a leading role in its European home spanet. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
