Supervisor of Inflight Reliability and Support

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Position Summary

Supervisor of Inflight Reliability and Administrative Support is responsible for oversight and administration of Flight Attendant attendance and reliability program. This position also oversees crew base administrative functions including oversight of Air Ops Specialists. This is a high-energy, attention to detail position, responsible for providing essential support to the Inflight team.

Job Responsibilities

• Support Inflight Department with consistent compliance of PSA’s Attendance and Reliability Policy for Flight Attendants
• Track and monitor FA attendance and provide feedback to Inflight management
• Develop tools and implement automation to improve and streamline process and drive efficiency
• Identify trends and initiatives to drive continuous improvement of reliability policies and processes
• Assists Leadership by providing detailed Reliability summary reports. Hosting regular scheduled meetings with leadership to discuss any outstanding issues
• Lead Air Ops Specialists team by fostering commitment, trust, and support to drive team engagement
• Oversee and provide support for all job responsibilities of Air Ops Specialists at each crew base
• Represents Air Operations through communication/relationship building with TSA, DOT, Airport Authority, Ground Operations partners and vendors
• Support Inflight team in investigations and any documentation related to attendance and reliability
• Daily review absences and points balances. Adjust point accruals as necessary per policy
• Prepare work summaries for Inflight Management for attendance and term reviews
• Provide administrative support to Inflight Management as needed
• Give work directions, resolves problems, and sets deadlines to ensure timely completion of work
• Partner with other departments including Crew Scheduling, Crew Pay, Training, Flight Operations and Security/Safety
• Draft communications to Flight Attendants on reliability process/policy changes or administrative function changes
• SMS Intelex management -read and evaluate In Flight irregular operations reports as forwarded, in a timely manner and respond, as necessary
• Responsible for the Companys Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
• Performs other duties as assigned

Qualifications

Required

• High School Education or Equivalent
• At least 2 years administrative support experience
• At least 2 years of customer service experience
• Previous Supervisory or Management Experience
• Previous experience with attendance and reliability
• Working knowledge of Microsoft office and Excel
• Excellent organizational and communication skills
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the US

Preferred

• Previous experience in airline operations
• Knowledge of PSA time and attendance contractual requirements
• Knowledge of K2 programs, Tableau, data visualization tools and Crewtrac systems
• Knowledge of SMS processes
• Experience with Mobile Device Management (MDM)
• Experience with Apple iPad iOS

Delegation: In absence, responsibilities delegated to the Assistant Director of Performance and Inflight Reliability

Supervisory Responsibility: This position will have Direct Reports

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.

Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 and pre-employment drug screen.

AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.