Inflight Operations Supervisor
Description
Support the Inflight Base Manager, Flight Attendants, and all aspects of the operation within the base regarding the Inflight Department, always inspiring the crewmembers to achieve operational and performance excellence. This is demonstrated by a culture of Safety Always, genuine caring, and promoting our company Purpose, Values, and Vision. This position will always ensure Flight Attendant support, especially when the Inflight Base manager is not present.
This position is for our Dual-City Operation in Connecticut. All applicants applying for this position must be willing and able to work out of both HVN (New Haven) and BDL (Hartford) airports.
Responsibilities and Outcomes
- To provide support and back-up for the Inflight Base Manager in all areas. Will assume responsibilities when the Inflight Base Manager is not present in supporting the Flight attendants in the daily operation.
- On-time operational performance is achieved by supporting the Crews and being actively involved in the day-to-day activities. Will support Inflight crews directly in the operation. May be called upon to fly as a crewmember as needed.
- Enhances the capabilities of the electronic tablet to create additional reporting capabilities to better understand the needs of the flight attendants and the day-to-day issues that occur on flights. Develops automated systems for reporting a daily flight report and looks for ways to better engage Flight Attendants with Customers, utilizing the Inflight mini iPad.
- Administrative aspects, including but not limited to, ensuring cost control, assisting with investigations as needed, assisting with keeping FA performance and dependability records current and up to date.
- Effective communication and coordination with all base Crewmembers (Airports, Flight Ops, Tech Ops) is achieved performing as “One Crew”.
Competencies
Functional Competencies
- Functional knowledge of Inflight operations and inter-departmental process flow
- Ability to influence and encourage Crewmembers
- Effective organizational and planning skills
- Ability to identify concerns or patterns and effectively problem-solve
- Provide support to leader, as needed
Behavioral Competencies
- Communication and leadership skills to influence performance
- Ability to motivate and develop Crewmembers to support performance, engagement, and growth
- Sound decision making and judgment skills
- Strong work ethic
- Exhibits the Values, Vision and One Crew concept
Requirements
Basic Requirements
- Participate in all functions of the base as it pertains to Inflight, as necessary (may be asked to represent Inflight if Base Inflight Manager is unavailable)
- Balancing and sequencing multiple objectives
- Working under pressure while meeting deadlines
- Strong knowledge of computer skills and capabilities to develop programs working in conjunction with the Avelo IT team
- Ability to travel as needed
Education/Experience Requirements
- Minimum of two (2) years of airline Inflight experience.
- Minimum of two (2) years of management experience, preferably in the airline industry.
- Computer programming skills preferred
- Prior flight attendant experience is preferred
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs, or technical developments)
