Were not your average airline. Were agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, were making travel more attainable.
With more than 40 years of Minnesota roots, were a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, youll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.
JOB SUMMARY
The System Operations Control (SOC) Duty Manager position is responsible for managing the System Operations Control to ensure operations are conducted in a safe, coordinated, and cohesive fashion, while maintaining full compliance with applicable government regulations, labor contracts, and company policies & procedures.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage daily operations, disruption recovery, and customer satisfaction.
- Provide the tactical operational oversight necessary to achieve company determined safety, on time performance, and customer satisfaction goals.
- Monitor the short-term schedule to verify that the aircraft are routed in an efficient and effective manner.
- Develop and implements alternate plans of action during abnormal operations and delay situations.
- Monitor the processing of the daily operation reports.
- Ensure compliance with all delay checklists.
- Communicate operational irregularities to appropriate departments.
- Seek availability of carriers to provide sub-service when necessary; updates and maintains sub-service database.
- Assist sales with flight times, performance, aircraft/crew routings, flight numbering, and customer contact and flight coordination.
- Primary liaison to charter operators and government agencies regarding aircraft delays.
- Any other duties assigned by management
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- 3 to 5 years of airline operations experience
- Previous SOC experience
- Excellent communication skills, both verbal and written
- Ability to work effectively win minimal supervision in stressful situations
- Superior multi-tasking skills
- Proficient in Microsoft Office
- Ability to work effectively in a team environment
PREFERRED SKILLS
- Bachelors degree in related field
- Previous airline dispatch experience
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
ADDITIONAL NOTES
N/A
AAP/EEO STATEMENT
It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Minimum Position Pay Range
USD $70,000 annually
Maximum Position Pay Range
USD $75,000 annually
