As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role:
The Systems & Standards Support Manager will deliver on the Operations Planning Governance and Change Department at British Airways, a critical department responsible for the strategy, development, deployment, and maintenance of our Resource Planning and Delivery Systems across Flight Crew, Cabin Crew, and Airports. This team ensures that our IT systems are secure, reliable, and compliant, playing a pivotal role in the seamless operation of the airline. By supporting and improving these systems, the team directly impacts the efficiency of our operations, and overall service quality.
What you’ll do:
- Run day-to-day operations of your portfolio within the Systems and Standards team, including providing guidance and direction to team members and ensuring timely resolution of issues
- Ensure compliance with established standards and procedures for system maintenance, configuration, and troubleshooting
- Provide support to end-users for system issues and incidents, including performing root cause analysis and implementing corrective actions as needed
- Collaborate with group IT teams and partners to find opportunities for process improvements and system enhancements
- Assist with the planning and execution of system upgrades and migrations, including coordinating testing and deployment activities
- Supply ideas to the development and maintenance of system documentation and training materials
- Ensure that all systems and processes are secure and compliant with relevant regulations and industry standards
- Track and report on key performance metrics related to system availability, performance, and user satisfaction
- Participate, lead and co-ordinate system related projects on behalf of Ops Planning
- Stay ahead of industry trends and emerging technologies make recommendations for their adoption as appropriate
- Test functionality developed by our suppliers and IT Delivery Partners before deployment into live.
What you’ll bring to British Airways:
- Passion for Systems Support: A genuine enthusiasm for supporting systems that are critical to operational functions
- Business Insight: Ability to assess business needs, conduct product assessments, and provide well-founded recommendations and solutions
- Cross-Departmental Collaboration: Enjoyment in working with various groups to ensure continuous improvement and insightful team output
- Governance Adherence: Commitment to adhering to governance protocols and the importance of correct data handling
- Agility and Value Delivery: Strive to deliver work in an agile manner, ensuring efforts align with value-driven outputs.
- Data Interpretation: Comfort in handling and interpreting data to ensure quality and valuable reporting.
- Determination and Methodical Approach: A figured out, methodical approach with an engaging mindset.
Your experience:
The ideal candidate for the role of System and Standards Support Manager should possess a combination of deep technical, and social skills, along with relevant qualifications and experience in IT management. They should have a consistent track record in delivering IT projects on time and within budget while managing compliance with regulations and industry standards. They should have excellent communication skills and be able to collaborate effectively with internal, external and c-suite stakeholders. Strong problem-solving skills, attention to detail, and the ability to work under pressure to meet targets are also crucial. The candidate should be proficient in project management, analytical skills, and an understanding/experience with ITIL framework and KITC. A passion for Resource Planning and operational delivery would be a bonus!
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.