Team Manager (NJUS)

Job Description:

Purpose of Position

The Team Manager is responsible for the overall experience of their team's Owners, team performance and employee development.The Team Manager supports Owner Services Account Managers by managing team workload, handling escalated Owner issues as necessary and conducting Owner follow-up when required.The Team Manager supportsOwners by ensuring implementation of a service strategy that is focused on providing the best possible flight experience and building relationships. The Team Manageradjusts staffing and phone skills as necessary to maintain appropriate Service Levels for Owners. The Team Manager conducts quarterly employee check-ins and annual performance evaluations, provides call quality coaching at the individual level, manages training, manages payroll and ensures budget compliance.The Team Manger supports their Owner Services Vice President through research and special projects as assigned. The Team Manager focuses on and creates opportunities for individual professional development through Performance Management, working groups and quality monitoring.

Tasks and Responsibilities

Coaching / Development:Conducts quarterly performance evaluations, annual performance reviews, call quality coaching, coordinates & manages team mentoring process, conductsmonthly team meetings, manages training opportunities, provides guidance, support and leadership to team members under their supervision. Models NetJets' six Core Operating Principles at all times
Team Workload: Shares in the everyday workload of the team, including team duties and inbound calls. Maintaining Service Levels to Owners is their first priority and takes precedence over any other duties.
Escalation / Follow-up: Assumes responsibility for escalated Owner issues with the goal of immediate resolution. Informs or involves Owner Services Leadership team as appropriate. Provides research or information regarding particular Owners or issues to Vice President, Owner Services as requested. Follows up on open issues from previous day, Owner survey responses, and Owner feedback received via email, letter or phone call and Owner visits as needed.
Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

Education

Associate's in Business Administration or Hospitality

Certifications and Licenses

Years of Experience

6-8 years of experience

Core Competencies

Strives for Positive Results

Curiosity

Collaboration

Adaptability

Service-Oriented

Knowledge, Skills, Abilities and Other (KSAOs)

Minimum 2 to 4 years management experience with 6-8 years total experience.
Excellent verbal and written communication skills
Sound foundation in teamwork approach
Interpersonal skills essential
PC skills including MS Office Suite (Word, EXCEL, PowerPoint), Outlook and Internet
Ability to work a flexible schedule
Occasional travel may be required.
Aviation experience preferred
Proficiency in metrics and metric tools
Proficiency in creating and delivering presentations

Job Ident #: 14640-en_US

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/

Beginning as the first private jet charter and management company, NetJets has led the industry for 57 years. In 1986, they debuted the revolutionary concept of shared ownership. This allows individuals and companies to buy a share of a private business...

Benefits:
As the worldwide leader in private aviation, NetJets strives to create exceptional experiences—that includes the benefits we offer our teams.

Employees have free coverage for Medical, Dental, and Vision benefits, with access to a vast network of nationwide providers. NetJets strives to LIVEWELL and that means taking care of all aspects of your Mind, Body, and Life through our benefit and discount programs.

Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with employer contribution
Wellness Programs
Paid Time Off
Life and Accident Insurance
Voluntary benefits
Generous 401(k) Retirement Plan company match
Short-Term Disability
Long-Term Disability
Legal Plan
Family support resources
A career at NetJets is the whole (benefits) package.

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Columbus, Ohio, United States

Type

Permanent

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/