Technical Support Supervisor
Honeywell Aerospace •
Position Type: Permanent
Job Description:
Innovate to solve the worlds most important challengesAs a Tech Support Supervisor hereat Honeywell, you will play a crucial role in leading and managing ourTechnical Support team. Your expertise and leadership will be instrumental inensuring timely and effective resolution of technical issues, exceeding customerexpectations, and optimizing our technical support operations. You will reportdirectly to our Sr. Tech Support Manager and you will work out of ourIndependence, Ohio location on a Hybrid On-site work schedule. In this role,you will impact our organization by providing exceptional technical support toour customers, driving continuous improvement initiatives, and fostering acustomer-centric culture within the team.
KEY RESPONSIBILITIES
• Lead and manage the TechnicalSupport team, providing guidance and coaching
• Ensure timely and effectiveresolution of technical issues, meeting customer Key performance indicators(KPI) and expectations
• Develop and implementstrategies to optimize technical support operations according to
• Collaborate withcross-functional teams to drive continuous improvement initiatives
• Establish and maintain strongrelationships with key stakeholders, including customers, Project Managers, AccountManagers, and other internal teams
• Monitor and analyze technicalsupport performance metrics to identify areas for improvement
• Manage and allocate resourceseffectively to meet business objectives
• Stay updated with industrytrends and advancements, and provide recommendations for improvement
BENEFITS OF WORKING FOR HONEYWELL
• Benefits - Medical, Vision,Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits(as per regional policy)
• Career Growth
• Professional DevelopmentYOU MUST HAVE
• Minimum of 6 years of provenexperience in technical support management or a similar role
• Strong technical knowledge andexpertise in relevant technologies
• Excellent leadership and teammanagement skills
• Ability to effectively manageand prioritize multiple projects and tasks to find value for the business andcustomers
• Experience in driving processimprovements and implementing best practices to show profits from achievingdepartment goals
• Strong problem-solving anddecision-making abilities
• Excellent communication andinterpersonal skills
WE VALUE
• Bachelors degree in a relatedfield; Masters degree preferred
• Strong leadership and strategicthinking
• Ability to drive change andinnovation
• Results-oriented approach andability to drive projects to successful completion
• Excellent problem-solving andanalytical abilities
• Strong business acumen
Job Ident #:
HRD234580
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)