How youll help us Keep Climbing (overview & key responsibilities)

The Global Delivery Strategy and Management (GDSM) Manager is part of the IT Transformation team and plays a vital role in executing strategic programs in support of Delta’s Digital and IT Transformation. The individual will focus on the building and execution of Global Delivery Partner (GDP) governance designed to drive service delivery quality, operational improvements and application of GDP capability to accelerate Delta’s Digital and IT transformation strategy to create a sustainable competitive advantage for Delta Air Lines.

Key Responsibilities as Global Delivery Partner (GDP) Management:

Work with domain leaders to develop an in-depth understanding of the domain priorities in support of Delta’s Digital and IT Transformation strategy. In collaboration with GDSM team and other supporting teams such as Vendor Management, Supply Chain Management, Finance & Delta IT CCOEs, work with the GDPs to ensure efficient global delivery in support domain priorities across new and existing engagements, managing resource demand, and as well as future transformation objectives.

Other Key Responsibilities include:

Deal Structuring - Engagement Models, Operating Models, Pricing, Governance, RFP, SOW / MSA’s
Manage key program objectives & delivery risks
Utilize data driven metrics to support ongoing governance and process improvement initiatives
Elevate the engagement level maturity with global delivery partners
Conduct and review performance benchspaning
Governance; Risk Management & Analytics on Agile product delivery
Coach Global Delivery Partners in applying Industry best practices on project / program delivery, including leverage of their Innovation & Delivery Centers of Excellence
Lead cost and delivery optimization opportunities across IT services and consulting companies
Identify areas of improvement and partner with stakeholders to drive scalable, global solutions
Compile periodic and ad-hoc vendor business summaries that reflect the overall state of the GDP relationship
Continuously improve total business value and strategic alignment of global delivery program

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

A minimum of 2 years of experience with a large technology/business consulting organization or a large global company.
Experience with IT projects in areas like global delivery, strategic partner management, IT strategy development and IT financial planning.
Experience with vendor management, vendor transitions, Statement of Work (SOW) development, contracting & pricing models.
Knowledge of large IT services companies.
Hands-on experience in managing large & complex engagements
Solutions development attitude and consulting mindset in all aspects of engagement
Knowledge of SDLC using Agile and Waterfall methodologies.
An understanding of infrastructure, infosec and DevSecOps.
Ability to develop and represent breakthrough business cases & proposals for change / improvements to program – including reviews with senior IT stakeholders
Strong personal-leadership and negotiation skills, we want you to develop and nurture relationships quickly despite obstacles

What will give you a competitive edge (preferred qualifications)

8 years of experience highly preferred
Demonstrated experience developing relationships at all levels of an organization.
Experience working with diverse teams located across various countries.
Hands on expertise in converting the insights into business cases & proposals.
Highly adaptable, a driver of change, and capable of quickly rallying teams / peer groups.
MBA preferred.

Transformation Manager, Information Technology

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