How youll help us Keep Climbing (overview & key responsibilities) Vision: Deliver world-class service to all customersMission: Make every customer feel like the most valued personDelta Air Lines is a world-class airline that is known for its exceptional safety standards, flawless operations, and commitment to customer satisfaction. As an ACS Safety, Compliance and Operations Advocate (SCO), you will play a vital role in ensuring the safety and compliance of our operations, as well as driving operational performance to new heights. This is a unique opportunity to be part of a proven team and make a significant impact in the aviation industry. Summary of responsibilities:Safety:Continuously observe safety behaviors at the individual and team level, with a particular focus on aircraft arrival, departure, and the driving and operating of GSE equipment and vehicles Promote a just safety culture and advocate for the Aviation Safety Action Program (ASAP) Document observations and engagements using selected mobile technology Act as a strong advocate for employee recognition Share all safety information from local, corporate, and customer communications Attend periodic safety meetings with management and employees at the station Provide peer-to-peer coaching and positive engagement/recognition following individual and team observations Compliance: Have full knowledge of all compliance regulations Spot check operations to validate correct qualification compliance Provide recommendations (e.g. retraining, mentorship) to Operation Service Manager Below Wing and station leadership when significant deviations from standards are observed Ensure safety and quality audits are conducted, reviewed, and closed Conduct safety and quality audits and Quality, Health, Safety, and Environment training within the station, as directed Assist in the development of audit plans for the station Assist in the analysis and evaluation of audit findings, comprehensive fixes, and trends Provide input for risk assessments as needed Operational Performance: Support in managing and coordinating operational performance to ensure a safe, secure, and operation that meets station and divisional goals, by encouraging productive work behaviors Ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity Act as a communicator of timely and accurate information Build and maintain strong relationships and regular communication with business partners Provide Operation Service Manager Below Wing and station leadership with periodic progress reports, audit schedules, and assessments of safety and quality programs Communicate daily with Operation Service Manager Below Wing to coordinate tasks for the day and share safety findings/concerns Share peer engagement and station performance data with local leaders and front-line agents
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, ServantLeadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:Competitive salary, industry-leading profit sharing program, and performance incentives. Paid time off including vacation, holidays, paid personal time, maternity and parental leave. Comprehensive health benefits. Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. Domestic and International space-available flight privileges for employees and eligible family members. World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. Recognition rewards and awards through the platform Unstoppable Together. Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals.
What you need to succeed (minimum qualifications) Strong written and verbal communication skills in English and Dutch Documents to work and reside in the Netherlands at the time of application Experience in airport operations Knowledge of Delta Air Lines and KLM Airlines is preferred, along with proficiency in MS Office applications Consistent prioritization of safety and security for yourself and others Embrace a variety of perspectives, ideas, and approaches Cultural awareness and exhibit Delta Air Lines values Strong customer service skills, with a good working knowledge of Delta policies and procedures being advantageous Schedule flexibility to accommodate varying shifts, extended hours, and "on call" requirements Approachability and interpersonal skills that foster trust and respect. Ability to work with minimal direction, strong decision-making skills, and interpersonal skills Demonstrate privacy as a priority when handling personal data Ability to work in a time-sensitive environment, be a self-starter, and highly motivated
What will give you a competitive edge (preferred qualifications) The following qualifications will give you a competitive edge: Ability to work well with others Experience in the aviation industry with a focus on Below Wing processes Knowledge of KLM Airlines and Delta Air Lines systems & organization