Aircraft Tech Support Representative (Full Time)Department: All Openings, AdministrationPOSITION SUMMARY:Responsible for rapid response to retail customer and dealer/service center on communications regarding all aspects of technical and operation assistance. ESSENTIAL JOB FUNCTIONS:Assist the
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Aircraft Tech Support Representative

Piper Aircraft • 
Vero Beach, Florida, United States
Position Type: Permanent
Job Description:

Aircraft Tech Support Representative (Full Time)
Department: All Openings, Administration

POSITION SUMMARY:

Responsible for rapid response to retail customer and dealer/service center on communications regarding all aspects of technical and operation assistance.

ESSENTIAL JOB FUNCTIONS:

  • Assist the dealers and contracted service centers by responding to technical questions arising from the field.
  • Recommending servicing procedures, factory authorized repairs and specific trouble shooting techniques.
  • Maintain close liaison with appropriate project, design and/or other team engineering group responsible for development of Company airplanes to ensure maintainability, reliability, acceptability and safety products.
  • Review on a regular basis, service manuals, parts catalogs, and other service publications and submit Publication Change Orders (PWO) as required.
  • Report any product condition requiring Product Refinement follow-up.
  • Assist in the development of service bulletins and service letters as required and sign off on publications.
  • Develop and coordinate initial "fit and functions" installations and testing of service kits and replacement components as required to demonstrate the solution effectivities.
  • Assist the Manager, Field Services Reps. In responding to technical questions arising from the field
  • Provide legal and technical expertise and experience to assist in the investigation and defense of litigation.
  • Assist the accident investigators in accident investigation.
  • Coordinate with the Warranty staff to assist with any field customer problems.
  • Assist in the scheduling of aircraft to have maintenance performed at dealers & contracted service centers.
  • Assist retail customers concerning aircraft features and equipment operation.
  • Represent the Company at trade shows and special events in promotion of Company aircraft and technical assistance.
  • Ensure all communications (verbally & written) are recorded properly in the Companys CRM.
  • Constant update of the Companys owner files while communicating direct with the customer.
  • Assist in special projects as necessary.
  • Assist in the 24/7 after hours emergency response teams as a primary on call Technical Support.
  • Perform other related duties as required.

EDUCATION AND EXPERIENCE:

  • Bachelors degreeor equivalent combination of education and experience.
  • Airframe and Powerplant Mechanic License preferred.
  • Pilots license preferred.
  • Three to five years of aviation experience.
  • Thorough knowledge of the product line and departmental activities.
  • Windows-based computer programs are necessary to perform the duties of this position.

Piper Aircraft Health Plan Overview:

Core Health Benefits:

Medical

Dental

Vision

Piper Provided Benefits (Basic):

Basic Life

Accidental Death & Dismemberment

Short-Term Disability (STD)

Long-Term Disability (LTD)

Employee Assistance Program (EAP)

Voluntary Benefits:

Flexible Spending Accounts (FSA & DCA)

Supplemental Life Insurance

Long-Term Disability (LTD Buy- Up)

Trustspan Voluntary Plans:

Accident Plan

Critical Illness

Universal Life (Whole Life Policy)

Hospital StayPay

Preferred Legal Plan

Piper Aircraft Time Off:

16 days of PTO (Paid Time Off)

11 Holidays

IND1

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