Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Ensure efficient day to day operations within the location by guiding and directing the team and ensure adherence to EK SkyCargo procedures.
Job Outline:
- Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate.
- Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously
- Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo in order to minimise cargo off loadings and maximise utilisation of space available.
- Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies
- Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies
- Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner
- Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing and facilitate accurate revenue accounting
Supervisory accountabilities:
- Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained.
- Undertake various administration functions including rostering of staff, completion of performance appraisals, reordering of stationery as required.
- Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.
- Act as the senior in charge where no manager / officer is on duty
