Position Summary
The Client Services Representatives (CSRs) are a central part of the Front Office Team. As the first and last impression of Clay Lacy Aviation, this high-profile department carries a special responsibility. The CSRs demeanor should reflect the quality of Clay Lacy Aviation to our guests with a positive attitude. The ideal candidate will also have a warm welcoming smile, an outgoing personality and a can-do approach to any task!
Compensation: $23 - $28/hr
Location: Van Nuys, CA
All applicants must submit to pre-employment drug screen and background check
Responsibilities
- All responsibilities of Client Services Representative I
- Serves as concierge to passengers and pilots to ensure clients have a smooth reservation, arrival, and departure experience.
- Establish long-term, trusted relationships by delivering the highest level of personalized service.
- Regularly interact with customers and tenants to promote the FBO and ensure a high level of customer satisfaction
- Contribute to the training and development of CSR I and other FBO employees
- Resolve customer complaints and escalate to supervisor as needed
- Daily involvement in interdepartmental huddle calls
- Activity work between Client Services team, Concierge, and Line Service to promote highest client Experience
- Valet/ Greeter vehicle and inventory management
- Actively involved in the continuous safety requirements as per LAWA and CLA policies
- Produce daily reports as needed by Management
- Perform nightly specific duties as required by closing check list
- TAS/Avpos- Billing of all clients and assist with any billing disputes
- Track and update all notes pertaining to Airport restrictions and addendums
- Perform duties for Accounting- Corridor
- Other responsibilities as requested or assigned.
Education
- College degree in Hospitality or equivalent
Experience
- Three to five-plus years of aviation client relations experience preferred; luxury hotel or other luxury hospitality industry background will be considered of coming from outside the network.
Skills and Abilities
- Must have a valid C Class Drivers license with a clean driving record.
- This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays.
- Excellent communication skills with fluency in reading, writing, and spoken English
- Excellent personal presentation and interpersonal skills.
- Speaking &8212; Talking to others to convey information effectively.
- Coordination &8212; Adjusting actions in relation to others actions.
- Time Management &8212; Managing ones own time and the time of others.
- Critical Thinking &8212; Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Active Listening &8212; Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation &8212; Actively looking for ways to help people.
- Social Perceptiveness &8212; Being aware of others reactions and understanding why they react as they do.
- Highly computer literate and proficient in Microsoft Suite
- Strong organizational skills
- Highly detail-oriented
- Comfortable working independently
- Thrives in a fast-paced environment
- Adept problem solver
- Deadline driven
Benefits
We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.
Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.
Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families. We offer you a robust benefits package and other resources that help you take care of yourself and your family.
Clay Lacy Aviation offers fully paid medical, dental, and vision to employees in full-time assigned crew positions.
- Health Insurance – HMO and PPO options available
- Dental Insurance – HMO and PPO options available
- Identity Theft Protection Services
- Employee Discounts to retailers, restaurants, and theme parks
Equal Opportunity Employer
Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
About Clay Lacy Aviation
Founded in 1968 by legendary aviator and industry pioneer Clay Lacy. Today, Clay Lacy Aviation is considered the world’s most experienced operator of private jets. Prominent individuals and leading corporations trust Clay Lacy for aircraft management, charter, maintenance, avionics, interiors, and FBO services. The company has aircraft operations and regional offices across the U.S., including full-service FBOs in Los Angeles and Orange County, and aircraft maintenance centers in Los Angeles, San Diego, and Oxford, Connecticut. With the most knowledgeable team in the industry, Clay Lacy delivers superior safety, service, and value to aircraft owners and jet travelers worldwide. Visit claylacy.com
