How youll help us Keep Climbing (overview & key responsibilities) It’s an exciting time to be part of Deltas Reservations & Customer Care team as we redefine how and where we serve customers and set new standards for the experiences we create for customers as well as thousands of Reservations and Care employees. These positions will help enable that vision by bringing new corporate initiatives to life in our engagement centers including enhanced digital self-service capabilities, new channel platforms like a cloud-based phone system from Amazon and Apple Business Chat, using virtual assistant to serve customers on demand, a new state-of-the-art workforce management system to help us better forecast and staff to dynamically changing demand as well as transformational projects in Learning, Specialist Tools, Real-Time Service Recovery, Operations Management, and more.Job Summary:The Reservations Co-Op position will act as an internal consultant for Reservations working on semester long projects in advancement of divisional strategies and goals. These projects often require working cross-functionally to identify opportunities and propose solutions to improve both the customer and specialist experience. Co-Ops are asked to use strong critical thinking and interpersonal skills to conduct activities such as:Track and analyze channel performanceResolve product and project issues and risksPerform extensive data analysis and collectionIdentify process improvement opportunitiesThese large and complex projects may contain highly confidential material and present moderate financial risk. The final project deliverable is a capstone presentation given to division leaders highlighting project lessons learned, impacts made, and recommendations going forward.
What you need to succeed (minimum qualifications) Must be currently pursuing a bachelors degreeMust have at least 3 semesters available (any combination of spring, summer, fall)A strong team player, detail oriented, and perform well under pressureConveys professional image to all levels of associatesStrong written and verbal communication skills highly preferredProficient in MS Office applications, including Excel, Outlook, PowerPointWilling to travel as requiredConsistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) Possess technical skills, with an emphasis on SQL and any programming languageCompletion or pursuit of Database, Basic Programming, User Interface coursesExperience with simulation, modeling and statistical analysis softwareData visualization tool knowledge (Power BI, Tableau, etc.)Delta Air Lines recognizes and values diversity. We are an equal opportunity employer.