Location: Miami, FL, United States (Onsite)
Starting Salary: $21.63/hour
Branch: Airports Canada & CX Strategy
Category: Unionized (IBT)
Air Canada is seeking dynamic and enthusiastic individuals to fill full-time permanent positions for Concierge Agents at the Miami Airport. Concierge Agents ease the way for our premium customers through their entire airport experience.
Air Canada is seeking dynamic and enthusiastic individuals to fill full-time permanent positions for Concierge Agents at the Miami Airport. Concierge Agents ease the way for our premium customers through their entire airport experience.
The current salary is $21.63/hr as per the collective agreement.
Position Summary
- The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.
- This role includes all premium customer touch points such as check-in, Maple Leaf lounges along with traditional personal services.
- The position is modeled after concierge service found in 5 star hotels.
- The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers.
- A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.
Key Concierge Activities
- Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.
- Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.
- Greet and assist all high value/high profile customers.
- Offer assistance for any special needs.
- Monitor connections and proactively initiate re-bookings as required.
- Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.
- Maintain and update Concierge library of reference material and daily log.
- Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.
Qualifications
Technical:
- Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset.
- Superior knowledge of airline service information and airport procedures would be considered an asset.
- Strong knowledge of local city attractions, events, hotels, restaurants and services.
- Ticketing experience would be considered an asset.
- Customs Seal required and is subject to approval by U.S. Customs and Border Protection and/or third-party equivalent.
- Security clearance and USCBP clearance required.
Behavioral:
- Excellent customer service skills.
- Strong desire to consistently exceed customer expectations while providing personalized service.
- Proactive, take charge attitude in resolving problems with creative solutions.
- Good sense of judgment in balancing customer interests with company policy.
- Superior leadership and people skills with a demonstrated ability to work as a team player.
- Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.
- Impeccable grooming, excellent organization skills, strong attention to detail.
- Excellent attendance record.
- Willing and able to work in a team environment.
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.
Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. .
