Position Summary
The Warranty Coordinator is responsible for identifying and analyzing all potential warranties for aircraft defects, component repairs, service life policy coverage, purchase incentives and credits, commitment letters, service bulletin industry support terms, reliability related failures and remedies. The Warranty Coordinator will ensure that all potential warranty is claimed and adjudicated until resolution.
Essential Responsibilities
- Review and analyze contracts and purchase agreements for conditions of support, credit incentives, volume discounts, turnaround time (TAT) performance and penalties for potential claims.
- Review and analyze aircraft line and heavy maintenance defects, and initiate claims for warrantable materials and labor covered by the existing warranty and service life policy.
- Review of aircraft modification through service bulletins, service information letters, service newsletters, and vendor service bulletins for Industry Support Information (ISI) terms for potential warranty claims such as free of charge service bulletins, free of charge labor, free of charge component repairs, etc.
- Review and analyze repair quotations and components tear down and validate warranty decision.
- Review and maintain business partners warranty terms and policies and update the Maintenance Information System (MIS) to reflect the most current repair warranty, new purchase warranty, and newly purchased aircraft warranty including components installed on delivery and commitment letters entitlements.
- Maintain a database of all warranty claims and provide metrics report to management on a regular basis including credit tracking.
- Review parts obsolescence attributed to modification or design change and initiate claim for credit or replacement.
- Review all other departmental requests for warranty and Risk Management insurance claim.
- Other tasks as assigned.