How youll help us Keep Climbing (overview & key responsibilities)

Now is an exciting time to be part of Deltas Crew Resources Technology team as we enhance the frontline employee experience through new decision making and execution applications. This is an opportunity to bring new strategies and initiatives to life while retiring legacy technology. We are seeking a Product Owner to help define the strategy and provide technical expertise for all current and future Crew Resources technology. The Product Owner will work across Crew Resources, Flight Ops, In-Flight Service, and IT to ensure development requests are well understood across the enterprise, gain cross-divisional consensus on priorities, and ensure deliverables meet business needs. To do so, this individual will need to manage multiple projects at once, communicate effectively, build strong cross-divisional partnerships, understand how to write project requirements, and understand the crew member experience.

Summary of responsibilities (not comprehensive of all tasks):

The Profile Product owner will support both legacy and next generation crew profile products
Responsible for end-to-end product ownership duties including understanding the business problem, identifying stakeholder needs, and developing optimal solutions
They will need to understand the business and technology vision and translate it into strategy and requirements so that products meet the business’s needs
Identify opportunities to improve business processes and propose potential action plans
Support the modernization of other Crew applications that are dependent on crew profile data and information
Prepare internal communications that include ad hoc reports, executive summaries, and formal presentations to senior leaders
Develop subject matter expertise for crew related data and systems that can be translated into optimal design and development
Build and maintain an executable product roadmap that balances business value, funding, cross-initiative dependencies, and development complexity that guides current and future development
Lead phases of project management, including requirements gathering, development prioritization, and implementation of strategies
Prioritize product backlog, projects, and initiatives across multiple stakeholder groups so that IT is working on the right things
Write functional user stories and acceptance criteria that enable a smooth handoff to development
Participate in Agile ceremonies with development teams to provide direction and drive progress
Model Deltas Rules of the Road and core values
Practice safety-conscious behaviors in all operational processes and procedures

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

Minimum 2 years of experience with Crew and/or IT Project/Product Ownership
Verbally present ideas succinctly and persuasively; demonstrate logical thinking when responding to questions or providing alternative solutions
Ability to develop presentations that include visuals that advance the story, speak to an executive audience, and influence outcomes
Experience translating a business vision into written requirements
Track record of managing products or complex projects successfully
Ability to lead and influence others responsible for deliverables
Exhibit curiosity and think creatively to help identify solutions
Proven success in understanding and managing complex processes
Willingness to become the subject matter expert for your product and take ownership for its development and performance
Self-starter with the ability to work well with diverse groups in a time sensitive and team environment with minimal supervision
Results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through
Currency in user experience best practices and new technology trends
Must be performing satisfactorily in present position (if transferring internally)
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Bachelor’s degree in Operations, Business, Engineering, or Technology
Experience in creation and design, or management of technology systems
Prior experience as an agile product manager/owner preferred
Broad knowledge of Crew Resources, Flight Ops, or Inflight Service preferred, but not required

Crew Profile, Product Owner

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