A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: Customer Experience Representative
Are you passionate about delivering world-class customer service? Do you thrive in a dynamic, fast-paced environment? British Airways is seeking outstanding individuals to join our team as Customer Experience Representatives at our flagship Terminal 5 and Terminal 3 at London Heathrow Airport.
As the face of British Airways, youll play a crucial role in crafting unforgettable experiences for our passengers, ensuring their journey with us is smooth, enjoyable, and truly reflective of our dedication to perfection.
Please note that we reserve the right to close this advert early due to the number of applications received.
What Youll Do
- Greet and offer personalised service to all British Airways and codeshare customers, ensuring a welcoming and seamless experience throughout their airport journey.
- Assist passengers with check-in, boarding, connecting and arrival processes.
- Address customer queries and concerns efficiently, always aspiring to go above and beyond to provide outstanding service.
- Support our premium customers with tailored, high-end service
- Facilitate safe, secure, and punctual departures
- Identify and maximise revenue opportunities through ancillary services
- Collaborate with team members to ensure seamless operations and customer satisfaction
- Adapt quickly to changing situations, always maintaining a positive and proactive demeanour
What Youll Bring to British Airways
- A passion for hospitality and an enthusiasm for creating exceptional customer experiences
- Strong communication skills and the ability to engage confidently with a diverse range of customers
- Maintain composure and adaptability, even in difficult or fast-paced situations.
- Flexibility to work shifts covering 24/7 operations, including weekends and bank holidays
- Pride in your personal appearance and a dedication to upholding British Airways high standards
- Proficiency in using computer systems and applications
- A proactive approach to problem-solving and decision-making
- Able to work optimally both independently and as part of a team
Your Experience
- 12 months experience in a hospitality or customer service role is desirable
- Proficiency in spoken and written English (additional languages are a bonus!)
- Aged 18 or over at the time of application, with the unrestricted right to live and work in the UK
- Ability to acquire and retain an airside pass
Join us at British Airways, where your dedication to customer service will help us maintain our position as a leading global airline. Together, well create moments that matter for our customers and build lasting connections around the world!
Ready to elevate your career? Apply now and become an integral part of the British Airways team!
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.
Find out more