Job Description:

Duties & Responsibilities:

• Organize regular meetings, visits with the customers. Provide customer with information on support and services. Collect and discuss customer feedback. Monitor the support and service performance at individual customer level. Launch and pilot any required action plan.

• Collect satisfaction, needs or expectations for further use within AH

  • Customer satisfaction on AH S&S interactions on previous period

  • Customer view on new Hot topics

  • Customer needs and interests, activity forecasts…

• Coordinate support disciplines & experts, in order to bring a quick and adequate solution to Customer needs in all cases;

• AH S&S performance towards the Customer (shared performance target where relevant)

• AH view on Customer current Hot topics

• general data on S&S Discipline (ex. improvement initiatives)

• Services catalog key changes

• In case of a crisis / critical issue raised by the Customer or by the S&S discipline :

• Set up and follow up an operational action plan to deal with Customer concerns / complaints;

• Find the right people within AH S&S (Local or Central representatives) and drumbeat their action to ensure issues On-Time & On-Quality resolution

• Be proactive in communication with the Customer and do not wait for the final resolution of the problem

• Reassure the Customer by adopting a clear, simple and efficient communication mode to inform him about resolution progress

• Integrate from Customer issues/hot topics (normally mainly linked to his CTS priorities) to the collaborative action plan (Customer &43; AH) and present a status on actions closure and AH progress on previous Customer concerns resolution

• Follow procedure based on S&S Operations Process:

• Review Quotation Review Sheet (QRS)

• Generation of Sales Order and Service Order

• Request of Accounts Receivables Down Payment (ARDP)

• Manage MRO project by initiating internal meetings and providing constant updates to external customers

• Request of final invoice upon completion of MRO Projects

• Generate MRO Customer Dissatisfaction Survey and follow up with external customers to answer

Education/Professional Skills:

• Bachelor’s Degree in Business Management or equivalent

• At least 3 years related experience

• Excellent communication skills (written and oral)

• With high ethical standards

• Computer literate (Google, MS Word, SAP)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.