- JOB PURPOSE
To direct and control all departmental activities on shift, act as point of contact and plan the availability of
resources / equipment ensuring consistency, safe on-time performance and alignment with SLAs,
standard operating procedures, shift demand and regulatory, legal and safety requirements.
2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS (MAXIMUM OF 10)
Plan
- Works with Resource Allocators to plan and control manpower resources on shift to optimise utilisation
and save costs in line with the standard operating procedures ensuring compliance with safety and service
standards
- Reviews the flight schedule and ensures that the resource plan is aligned to the work demand.
- Forecasts any operational issues and ensures the availability of resources in the case of manpower
shortages or equipment
breakdown / maintenance
Deploy
- Deploys resources based on the information provided from resource planning to ensure availability of
resources for all flights/activities.
Lead
- Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role
model safe behaviours and follows up on corrective actions.
- Guides and leads Department Team Leaders to deliver the required services as per the shift
requirements
- Discuss the shift challenges with the team and briefs on expectations and plan of action.
Execute
- Updates and maintains the AHM data within the Weight and Balance Systems for both EK, FZ and
selected OAL on a shift basis.(Load Control Specific)
- Provides on-job training to the Load Control Department on the Weight and Balance Systems. (Load
Control Specific)
- Initiates any Incident reports that are related to Load Control software to be presented to the vendor for
investigation. (Load Control Specific)
- Complies with all relevant safety, quality and environmental management policies, procedures and
controls to ensure a healthy and safe work environment.
Acts as a role model for the desired safety behaviours and wears the appropriate PPE and ensures that
work is conducted in a safe manner.
Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing
support, direction for the desired safety behaviors and leading with safety.
- Follows all relevant departmental policies, processes, standard operating procedures and instructions so
that work is carried out in a controlled and consistent manner.
- Communicates regularly with key stakeholders to provide them updates on department activities on shift.
- Coordinates regularly with other officers on shift to ensure that quality services, resources and safe ontime performance are provided.
- Contributes to the identification of opportunities for continuous improvement of systems, processes and
practices, cost
- Develops the shift report summarizing shift performance and highlighting any service shortfalls and
recommends solutions and corrective action
- Takes immediate action to rectify irregular operations in coordination with Flight Officer (where
applicable), Service Delivery Managers and/or Manager dnata Operations through the deployment of
resources on the shift for airside operations
