FMS InService Event Representative

Job Description:

As a System In-Service Engineer, you will be responsible for providing subject matter expertise and technical support to queries coming in from flights in operation as well as interfacing engineering teams, on various aircraft programs.

The various activities to be performed are: 

• Support the system development, specification, V&V and in service support activities in the perimeter of the Flight Management systems.

• Understand, analyze the system design, respond to system related technical queries (in service
  occurrences, observations, etc.) raised by the customers (airlines, other system design offices,
  simulator manufacturers, etc.) in a timely manner (for e.g. very short lead times for AOG situations)

• Analysis of the in-service queries to identify potential impact (airworthiness, reliability, cost, etc.), launching the necessary actions to identify the root causes and following up on the corrective actions or product development by the design offices or suppliers.

• Attend technical meetings with different stakeholders (customer services teams, system designers, suppliers, etc.)

• Providing Engineering support to other Customer Services departments, ensuring transfer of in-service experience and maintenance activities to the management, to other divisions of customer Services and Airbus design organization including vendors.

• Actively work with the system designers, the lab testing teams during the V&V campaigns of the system across multiple aircraft programs.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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