If you have a keen eye for the big picture, excellent technical data analysis skills, and enjoy working collaboratively, we may have the perfect role for you! As a Field Service Technician II, you will be using your skills and expertise to perform a variety of maintenance and technical support on our products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Youll be responsible for installing, operating, maintaining, repairing, and modifying our products and updating and tracking the status of all field related equipment. Youll build and maintain effective relationships with our customers and provide them with onsite training.The ISR (Intelligence, Surveillance & Reconnaissance), Aviation, and Security (IAS) business area is a leader in ISR and aviation, it is a leading prime manned and unmanned aircraft systems integrator for innovative, high-performance ISR and aviation systems. Its end-to-end Command, Control, Computers, Communications and Intelligence, Surveillance & Reconnaissance (C4ISR) capabilities encompass design, integration, test, certification, ground/flight training and complete logistics support. IAS tailors solutions to customer cost, performance, and schedule requirements and designs to consistently exceed expectations – with an unrivaled record of on time and on (or under) budget deliveries. https://www.sncorp.com/company/business-areas/
Responsibilities:
- Provide technical support to SNC customers in order to give quick problem assessment and corrections for field units.
- Responsible for documenting all customer interactions and must implement and/or support implementation for hardware, software, or training issue changes according to approved SNC instructions.
- Punctuality to work each day and prepared to work scheduled hours.
- Other duties as assigned.
- Travel to remote locations worldwide with relatively short notice.
- Perform assigned maintenance task with minimal to no supervisory guidance/oversight.
- Follow guidance of shift lead supervisor for daily taskings/expectations/priorities.
Must-haves:
- High school diploma or GED equivalent and typically 2 or more years of relevant experience
- A higher-level degree may substitute for experience
- Related experience may be considered in lieu of required education
- Basic understanding of technical schematics, diagrams, blueprints, manuals and/or publications
- Experience using troubleshooting techniques
- Understanding of electrical wiring concepts
- Ability to frequently travel outside the continental US, typically for extended periods of time
- Current/ valid passport and be able to obtain a visa to travel internationally
- Successfully pass a pre-deployment medical assessment
- Willing to deploy OCONUS on an approximate 90/90 or 90/45 rotation
- An active Secret U.S. Security Clearance is required
Preferred:
- Associates degree in a related field of study
- Experience with FCC or FCC GROL
- Prior experience with Security+, Network+, CCNA and/or A+
- Basic understanding of Spectrometer, Oscilloscope and/or Pilot Static Equipment gauges
- Background in the Aerospace and Defense Industry, the US Department of Defense or US Military
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150 match up to 6, life insurance, 3 weeks paid time off, tuition reimbursement, and more.
IMPORTANT NOTICE:
This position requires current/active Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. Citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.Learn more about the background check process for Security Clearances.
SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!
As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.
