Helpdesk Technician

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At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Raytheon’s Field Engineering is currently seeking a Help Desk Technician to act as the first line of defense toward resolving Cloud interface issues as they appear. The Help Desk Technician will respond to customer support requests and enter issues into the ticketing system.  The Help Desk Technician will be also responsible for the following:

This position is based Omaha, NE at a customer site.

What You Will Do

• Detect, analyze, and resolve AFW Enterprise Cloud transmission systems problems.
• Resolve cloud support tickets and provide return to service support to end users.
• Checkout, repair, and maintain customer legacy equipment and software.
• Perform diagnostic testing to troubleshoot failures.

Qualifications You Must Have

• Typically requires a High School Diploma and/or Associates degree and a minimum of 2 years of prior engineering experience. Experience in lieu of education option.
• Active and transferable U.S. government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
• Experience troubleshooting both hardware and software.
• Ability to obtain Government-directed certifications.
• Microsoft Windows Server administration experience.
• Must be able to move and/or lift weights such as test equipment, ladders, tools, and cable reels weighing up to 49 pounds using proper lifting techniques or material moving equipment. This is for testing events.

Qualifications We Prefer

• Ability to work with little or no supervision, especially on overnight shifts.
• Amazon Web Servers Cloud services foundations and terminology.
• Customer facing experience.

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
• Not Relocation Eligible.
• Not eligible for employee referral.

Learn More & Apply Now!

RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation – and that, in turn, requires a culture that is diverse, equitable and inclusive.

We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.

This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSACAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm

The salary range for this role is 36,000 USD - 72,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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